servicedesk/src/app/Livewire/Operator/Queue.php

<?php

namespace App\Livewire\Operator;

use App\Models\Category;
use App\Models\Priority;
use App\Models\Status;
use App\Models\Team;
use App\Models\Ticket;
use App\Models\User;
use App\Services\TicketService;
use Illuminate\Support\Facades\Auth;
use Livewire\Attributes\Computed;
use Livewire\Attributes\Url;
use Livewire\Component;

class Queue extends Component
{
    public string $queue = 'all';

    public string $filterStatus = 'all';

    public string $filterPriority = 'all';

    public string $filterCategory = 'all';

    #[Url]
    public ?int $filterCustomerId = null;

    public string $search = '';

    public string $sortBy = 'updated_at';

    public string $sortDir = 'desc';

    /** @var string[] */
    public array $visibleColumns = ['number', 'subject', 'customer', 'category', 'priority', 'status', 'sla', 'assignee'];

    /** @var int[] */
    public array $selectedIds = [];

    public bool $pendingDeleteSelected = false;

    #[Url]
    public ?int $savedViewId = null;

    public string $newViewName = '';

    /**
     * A bare visit (no explicit ?savedViewId=... in the URL, i.e. Livewire
     * never bound one) auto-applies the operator's default saved view, if
     * they have one — an explicit savedViewId in the URL always wins.
     */
    public function mount(): void
    {
        if ($this->savedViewId !== null) {
            return;
        }

        $default = Auth::user()->savedQueueViews()->where('is_default', true)->first();

        if ($default) {
            $this->applyViewFilters($default->filters);
            $this->savedViewId = $default->id;
        }
    }

    #[Computed]
    public function savedViews()
    {
        return Auth::user()->savedQueueViews()->orderBy('name')->get();
    }

    /**
     * @return array<string, mixed>
     */
    protected function snapshotFilters(): array
    {
        return [
            'queue' => $this->queue,
            'filterStatus' => $this->filterStatus,
            'filterPriority' => $this->filterPriority,
            'filterCategory' => $this->filterCategory,
            'search' => $this->search,
            'sortBy' => $this->sortBy,
            'sortDir' => $this->sortDir,
            'visibleColumns' => $this->visibleColumns,
        ];
    }

    protected function applyViewFilters(array $filters): void
    {
        $this->queue = $filters['queue'] ?? $this->queue;
        $this->filterStatus = $filters['filterStatus'] ?? $this->filterStatus;
        $this->filterPriority = $filters['filterPriority'] ?? $this->filterPriority;
        $this->filterCategory = $filters['filterCategory'] ?? $this->filterCategory;
        $this->search = $filters['search'] ?? $this->search;
        $this->sortBy = $filters['sortBy'] ?? $this->sortBy;
        $this->sortDir = $filters['sortDir'] ?? $this->sortDir;
        $this->visibleColumns = $filters['visibleColumns'] ?? $this->visibleColumns;
        $this->selectedIds = [];
    }

    public function saveCurrentView(): void
    {
        $name = trim($this->newViewName);

        if ($name === '') {
            return;
        }

        $view = Auth::user()->savedQueueViews()->create([
            'name' => $name,
            'filters' => $this->snapshotFilters(),
        ]);

        $this->savedViewId = $view->id;
        $this->newViewName = '';
        unset($this->savedViews);
    }

    /**
     * Always scoped to the current user (never a bare SavedQueueView::find())
     * — savedViewId/id args here are client-controllable, same defensive
     * pattern as selectedIdsInScope() for bulk ticket actions.
     */
    public function applySavedView(int $id): void
    {
        $view = Auth::user()->savedQueueViews()->find($id);

        if (! $view) {
            return;
        }

        $this->applyViewFilters($view->filters);
        $this->savedViewId = $view->id;
    }

    public function deleteSavedView(int $id): void
    {
        Auth::user()->savedQueueViews()->where('id', $id)->delete();

        if ($this->savedViewId === $id) {
            $this->savedViewId = null;
        }

        unset($this->savedViews);
    }

    public function setDefaultView(int $id): void
    {
        $view = Auth::user()->savedQueueViews()->find($id);

        if (! $view) {
            return;
        }

        Auth::user()->savedQueueViews()->where('id', '!=', $id)->update(['is_default' => false]);
        $view->update(['is_default' => true]);
        unset($this->savedViews);
    }

    #[Computed]
    public function statuses()
    {
        return Status::query()->orderBy('sort_order')->get();
    }

    /**
     * The status filter's option list — "Otwarte" excludes closed tickets
     * entirely (they live in their own "Zamknięte" tab), so offering it as a
     * filter there would only ever produce an empty result.
     */
    #[Computed]
    public function filterableStatuses()
    {
        return $this->queue === 'closed'
            ? $this->statuses
            : $this->statuses->reject(fn (Status $s) => $s->stage === 'closed');
    }

    #[Computed]
    public function priorities()
    {
        return Priority::query()->orderBy('sort_order')->get();
    }

    #[Computed]
    public function categories()
    {
        return Category::query()->with('subcategories')->get();
    }

    /**
     * A non-admin operator only ever sees the teams they're actually a
     * member of — both here (sidebar tabs) and via Ticket::visibleToOperator
     * (which scopes the ticket lists/counts to match).
     */
    #[Computed]
    public function teams()
    {
        $query = Team::query();

        if (! Auth::user()->isAdmin()) {
            $query->whereHas('members', fn ($q) => $q->where('users.id', Auth::id()));
        }

        return $query->get();
    }

    #[Computed]
    public function filteredCustomer(): ?User
    {
        return $this->filterCustomerId ? User::query()->find($this->filterCustomerId) : null;
    }

    protected function queueDefs(): array
    {
        $closedKeys = Status::closedKeys();

        $defs = [
            'all' => ['label' => 'Otwarte', 'icon' => 'inbox', 'group' => 'Przegląd', 'filter' => fn ($q) => $q->whereNotIn('status_key', $closedKeys)],
            'mine' => ['label' => 'Moje zgłoszenia', 'icon' => 'assignment_ind', 'group' => 'Przegląd', 'filter' => fn ($q) => $q->where('assignee_id', Auth::id())->whereNotIn('status_key', $closedKeys)],
            'unassigned' => ['label' => 'Nieprzypisane', 'icon' => 'person_off', 'group' => 'Przegląd', 'filter' => fn ($q) => $q->whereNull('assignee_id')->whereNotIn('status_key', $closedKeys)],
            'closed' => ['label' => 'Zamknięte', 'icon' => 'archive', 'group' => 'Przegląd', 'filter' => fn ($q) => $q->whereIn('status_key', $closedKeys)],
        ];

        foreach ($this->teams as $team) {
            $defs['team:'.$team->id] = [
                'label' => $team->name, 'icon' => 'groups', 'group' => 'Zespoły',
                'filter' => fn ($q) => $q->where('team_id', $team->id)->whereNotIn('status_key', $closedKeys),
            ];
        }

        return $defs;
    }

    #[Computed]
    public function queueGroups(): array
    {
        $defs = $this->queueDefs();
        $groups = [];

        foreach ($defs as $key => $def) {
            $groups[$def['group']] ??= [];
            $groups[$def['group']][] = [
                'key' => $key,
                'label' => $def['label'],
                'icon' => $def['icon'],
                'count' => ($def['filter'])(Ticket::query()->visibleToOperator(Auth::user()))->count(),
                'active' => $this->queue === $key,
            ];
        }

        return $groups;
    }

    #[Computed]
    public function filteredTickets()
    {
        $defs = $this->queueDefs();
        $query = ($defs[$this->queue]['filter'] ?? fn ($q) => $q)(Ticket::query()->visibleToOperator(Auth::user()));

        if ($this->filterStatus !== 'all') {
            $query->where('status_key', $this->filterStatus);
        }
        if ($this->filterPriority !== 'all') {
            $query->where('priority_key', $this->filterPriority);
        }
        if ($this->filterCategory !== 'all') {
            $query->whereHas('subcategory', fn ($q) => $q->where('category_id', $this->filterCategory));
        }
        if ($this->filterCustomerId) {
            $query->where('customer_id', $this->filterCustomerId);
        }
        if (trim($this->search) !== '') {
            $query->search($this->search);
        }

        $tickets = $query->with(['subcategory.category', 'assignee', 'priority', 'status'])->get();

        return $this->sortTickets($tickets);
    }

    /**
     * Column headers are clickable rather than relying on a SQL orderBy,
     * since two of the sortable columns (kategoria, przypisany) are derived
     * from relations/labels rather than a plain ticket column — sorting the
     * already-fetched (and typically small) collection in PHP keeps every
     * column's sort using the same display value the operator actually sees.
     */
    protected function sortTickets($tickets)
    {
        $desc = $this->sortDir === 'desc';

        $sorted = match ($this->sortBy) {
            'number' => $tickets->sortBy(fn (Ticket $t) => (int) $t->number, SORT_REGULAR, $desc),
            'subject' => $tickets->sortBy('subject', SORT_NATURAL | SORT_FLAG_CASE, $desc),
            'customer' => $tickets->sortBy('name', SORT_NATURAL | SORT_FLAG_CASE, $desc),
            'category' => $tickets->sortBy(fn (Ticket $t) => $t->categoryLabel(), SORT_NATURAL | SORT_FLAG_CASE, $desc),
            'priority' => $tickets->sortBy(fn (Ticket $t) => $t->priority?->sort_order ?? PHP_INT_MAX, SORT_REGULAR, $desc),
            'status' => $tickets->sortBy(fn (Ticket $t) => $t->status?->sort_order ?? PHP_INT_MAX, SORT_REGULAR, $desc),
            'assignee' => $tickets->sortBy(fn (Ticket $t) => $t->assignee?->name ?? '', SORT_NATURAL | SORT_FLAG_CASE, $desc),
            default => $tickets->sortBy('updated_at', SORT_REGULAR, $desc),
        };

        return $sorted->values();
    }

    /**
     * @return array<string, string>
     */
    public function columnDefs(): array
    {
        return [
            'number' => 'Numer',
            'subject' => 'Temat',
            'customer' => 'Klient',
            'category' => 'Kategoria',
            'priority' => 'Priorytet',
            'status' => 'Status',
            'sla' => 'SLA',
            'assignee' => 'Przypisany',
        ];
    }

    /**
     * SLA isn't a stored/stable value (it's computed from "now" at render
     * time), so it's shown/hidden like any other column but excluded from
     * click-to-sort.
     */
    public function sortableColumns(): array
    {
        return ['number', 'subject', 'customer', 'category', 'priority', 'status', 'assignee'];
    }

    public function sortByColumn(string $column): void
    {
        if (! in_array($column, $this->sortableColumns(), true)) {
            return;
        }

        if ($this->sortBy === $column) {
            $this->sortDir = $this->sortDir === 'asc' ? 'desc' : 'asc';
        } else {
            $this->sortBy = $column;
            $this->sortDir = 'asc';
        }
    }

    public function toggleColumn(string $column): void
    {
        if (in_array($column, $this->visibleColumns, true)) {
            // Always leave at least one column visible.
            if (count($this->visibleColumns) <= 1) {
                return;
            }
            $this->visibleColumns = array_values(array_diff($this->visibleColumns, [$column]));
        } else {
            $this->visibleColumns[] = $column;
        }
    }

    public function setQueue(string $key): void
    {
        $this->queue = $key;
        $this->selectedIds = [];

        // Every tab except "closed" now excludes closed-stage tickets (see
        // queueDefs()), so a stale closed-stage status filter would silently
        // zero out the list on any other tab — clear it on every tab switch
        // away from "closed", not just when landing on "all".
        if ($key !== 'closed' && $this->filterStatus !== 'all' && Status::stageFor($this->filterStatus) === 'closed') {
            $this->filterStatus = 'all';
        }
    }

    public function clearCustomerFilter(): void
    {
        $this->filterCustomerId = null;
    }

    public function toggleSelect(int $id): void
    {
        if (in_array($id, $this->selectedIds, true)) {
            $this->selectedIds = array_values(array_diff($this->selectedIds, [$id]));
        } else {
            $this->selectedIds[] = $id;
        }
    }

    public function mergeSelected(): void
    {
        $ids = $this->selectedIdsInScope();

        if (count($ids) < 2) {
            return;
        }

        app(TicketService::class)->merge($ids);
        $this->selectedIds = [];
    }

    public function requestDeleteSelected(): void
    {
        if (count($this->selectedIds) < 1) {
            return;
        }

        $this->pendingDeleteSelected = true;
    }

    public function cancelDeleteSelected(): void
    {
        $this->pendingDeleteSelected = false;
    }

    public function confirmDeleteSelected(): void
    {
        Ticket::query()->visibleToOperator(Auth::user())->whereIn('id', $this->selectedIds)->delete();
        $this->selectedIds = [];
        $this->pendingDeleteSelected = false;
    }

    /**
     * Guards against a crafted client-side call selecting ticket ids the
     * operator wouldn't otherwise see, since selectedIds is just a public
     * Livewire property.
     */
    protected function selectedIdsInScope(): array
    {
        return Ticket::query()->visibleToOperator(Auth::user())->whereIn('id', $this->selectedIds)->pluck('id')->all();
    }

    public function render()
    {
        return view('livewire.operator.queue');
    }
}