servicedesk/src/tests/Feature/NotificationDeliveryRewiringTest.php

<?php

use App\Models\NotificationPreference;
use App\Models\NotificationSetting;
use App\Notifications\TicketNotification;
use App\Services\TicketService;
use Illuminate\Support\Facades\Notification;

test('an assignee with scope_mine enabled for escalations is not double-notified on top of the direct sla_breached send', function () {
    Notification::fake();
    $this->seed();
    NotificationSetting::query()->where('trigger_key', 'sla_breached')->update(['enabled' => true]);

    $ticket = makeTicket();
    $assignee = operatorUser('assignee-sla@example.com');
    $ticket->update(['assignee_id' => $assignee->id]);

    app(TicketService::class)->notify($ticket->fresh(), 'sla_breached');

    // NotificationPreference::DEFAULTS['escalation'] has scope_mine=true, so
    // without the notify()->notifyStaffForCategory() dedup, the assignee
    // would receive this twice: once as the fixed NotificationSetting
    // recipient, once again from the scope_mine fan-out.
    Notification::assertSentToTimes($assignee, TicketNotification::class, 1);
});

test('a staff member with the e-mail column off for an event still gets the bell but not a mail', function () {
    Notification::fake();
    $this->seed();

    $operator = operatorUser('bell-only@example.com');
    NotificationPreference::query()->create(array_merge(
        ['user_id' => $operator->id, 'event_category' => 'ticket_update'],
        array_merge(NotificationPreference::DEFAULTS['ticket_update'], ['scope_all' => true, 'email' => false])
    ));

    NotificationSetting::query()->where('trigger_key', 'priority_changed')->update(['enabled' => true]);

    $ticket = makeTicket();
    app(TicketService::class)->setPriority($ticket, 'high');

    Notification::assertSentTo($operator, TicketNotification::class, function ($notification, $channels) {
        return $channels === ['database'];
    });
});

test('a staff member with the e-mail column on for an event gets both the bell and a mail', function () {
    Notification::fake();
    $this->seed();

    $operator = operatorUser('bell-and-mail@example.com');
    NotificationPreference::query()->create(array_merge(
        ['user_id' => $operator->id, 'event_category' => 'ticket_update'],
        array_merge(NotificationPreference::DEFAULTS['ticket_update'], ['scope_all' => true, 'email' => true])
    ));
    NotificationSetting::query()->where('trigger_key', 'priority_changed')->update(['enabled' => true]);

    $ticket = makeTicket();
    app(TicketService::class)->setPriority($ticket, 'high');

    Notification::assertSentTo($operator, TicketNotification::class, function ($notification, $channels) {
        return $channels === ['mail', 'database'];
    });
});

test('the operator performing the action is never notified about their own change', function () {
    Notification::fake();
    $this->seed();
    NotificationSetting::query()->where('trigger_key', 'priority_changed')->update(['enabled' => true]);

    $actor = operatorUser('actor@example.com');
    $this->actingAs($actor);

    $ticket = makeTicket();
    app(TicketService::class)->setPriority($ticket, 'high');

    Notification::assertNotSentTo($actor, TicketNotification::class);
});

test('disabling a trigger instance-wide silences the staff fan-out too, regardless of any individual preference', function () {
    Notification::fake();
    $this->seed();

    $operator = operatorUser('kill-switch@example.com');
    NotificationPreference::query()->create(array_merge(
        ['user_id' => $operator->id, 'event_category' => 'ticket_update'],
        array_merge(NotificationPreference::DEFAULTS['ticket_update'], ['scope_all' => true, 'email' => true])
    ));
    NotificationSetting::query()->where('trigger_key', 'priority_changed')->update(['enabled' => false]);

    $ticket = makeTicket();
    app(TicketService::class)->setPriority($ticket, 'high');

    Notification::assertNotSentTo($operator, TicketNotification::class);
});