- Real-time updates (Laravel Reverb): live operator queue, live ticket chat/detail updates for operator and client, periodic fallback refresh with a visible countdown as a backstop for dropped websocket connections. - SLA automation rules (Admin > Automatyzacja SLA): act on a ticket after N minutes of customer silence (change priority/status/team/assignee), evaluated every 15 minutes, reusing TicketService's own setters so automated changes get the same history/notification/broadcast a manual change would. - New notification: every operator on a matching team gets notified when a new ticket lands in one of their subcategories. - BookStack knowledge-base sidebar now also shown on the client's own ticket view (previously operator-only); suggestions everywhere now load in after first paint instead of blocking it. - Client ticket view: shows assigned operator + team; page widened to match the operator's. - Notification bell shows unread only; read notifications disappear instead of just dimming. - Stats dashboard: sectioned layout, new breakdowns (by subcategory, CSAT by team/operator, top clients, client x subcategory cross-tab). - Mobile: nav dropdowns (theme/notifications/profile) now expand full width instead of overflowing off-screen below 640px. - Fixed two bugs that silently disabled all real-time updates (missing CSRF header on Echo's private-channel auth; a script-load-order race that could miss the livewire:init event) and the mariadb healthcheck (world-writable credentials file on this stack's NFS mount). - Assorted test-suite fixes (roles virtual attribute needs the roles table seeded; a few missing seeds/wrong assertions found along the way). Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
48 lines
1.9 KiB
PHP
48 lines
1.9 KiB
PHP
<?php
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use App\Http\Middleware\EnsureRole;
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use Illuminate\Foundation\Application;
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use Illuminate\Foundation\Configuration\Exceptions;
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use Illuminate\Foundation\Configuration\Middleware;
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use Illuminate\Http\Request;
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use Laravel\Sanctum\Http\Middleware\CheckAbilities;
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use Laravel\Sanctum\Http\Middleware\CheckForAnyAbility;
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return Application::configure(basePath: dirname(__DIR__))
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->withRouting(
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web: __DIR__.'/../routes/web.php',
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api: __DIR__.'/../routes/api.php',
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commands: __DIR__.'/../routes/console.php',
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channels: __DIR__.'/../routes/channels.php',
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health: '/up',
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)
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->withMiddleware(function (Middleware $middleware): void {
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// The app only ever receives traffic from the Traefik reverse proxy on the
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// internal docker network (TLS is terminated there), so trust its
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// X-Forwarded-* headers — otherwise Laravel thinks every request is plain
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// HTTP and generates http:// asset/URL links, which browsers block as
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// mixed content on the https:// site.
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$middleware->trustProxies(at: '*', headers: Request::HEADER_X_FORWARDED_FOR |
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Request::HEADER_X_FORWARDED_HOST |
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Request::HEADER_X_FORWARDED_PORT |
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Request::HEADER_X_FORWARDED_PROTO |
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Request::HEADER_X_FORWARDED_AWS_ELB);
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$middleware->alias([
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'role' => EnsureRole::class,
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'abilities' => CheckAbilities::class,
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'ability' => CheckForAnyAbility::class,
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]);
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// navigator.sendBeacon (used to stop the ticket timer on tab close,
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// see routes/web.php) can't attach a CSRF header/field.
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$middleware->validateCsrfTokens(except: [
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'operator/tickets/*/stop-timer',
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]);
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})
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->withExceptions(function (Exceptions $exceptions): void {
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$exceptions->shouldRenderJsonWhen(
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fn (Request $request) => $request->is('api/*'),
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);
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})->create();
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