Kacper
63178b366e
- Configurable ticket numbering (Admin > Konfiguracja > Ogólne): admin-set prefix and minimum zero-padded length for the ticket number. - "Ukryj kolejność zgłoszeń": an opt-in mode that displays a stable, HMAC-derived checksum instead of the sequential ticket number, so it gives no indication of ticket volume or creation order. Ticket URLs switch to the same checksum when this is on, so a link and the number on the page it points to always match. The REST API is unaffected — pinned to `id` regardless of this setting. Search now also matches by checksum. - Fixed: attachments no longer show an inline image thumbnail in the message thread — every attachment (images included) shows as just its filename, opening in a new tab on click. - Docs: README/ARCHITECTURE/wiki updated for all of the above. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
101 lines
3.9 KiB
PHP
101 lines
3.9 KiB
PHP
<?php
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namespace App\Notifications;
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use App\Models\EmailTemplate;
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use App\Models\Ticket;
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use App\Models\TriggerEmailTemplate;
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use App\Support\Settings;
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use Illuminate\Bus\Queueable;
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use Illuminate\Notifications\AnonymousNotifiable;
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use Illuminate\Notifications\Messages\MailMessage;
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use Illuminate\Notifications\Notification;
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class TicketNotification extends Notification
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{
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use Queueable;
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/**
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* $recipientRole is which area the notified person is being addressed in
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* ('client' or 'operator', mirrors NotificationSetting::$recipient) — a
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* user can hold both roles at once, so this can't be inferred from the
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* notifiable itself; it decides which ticket URL (client vs operator
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* area) both the e-mail link and the in-app notification point to.
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*
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* $channels lets a caller with a real per-recipient preference (see
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* TicketService::notifyStaffForCategory()) send only 'database' (bell,
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* no e-mail) for a given recipient — defaults to the original
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* unconditional "both" behaviour so every existing call site is
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* unaffected.
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*
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* $templateSource picks which table $emailTemplateId is looked up in:
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* 'email_template' (the fixed, built-in templates) or
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* 'trigger_email_template' (the freely add/edit/delete-able templates
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* used by trigger "send_notification" actions — see TriggerEngine).
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*/
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public function __construct(
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protected Ticket $ticket,
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protected int $emailTemplateId,
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protected string $recipientRole = 'client',
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protected array $channels = ['mail', 'database'],
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protected string $templateSource = 'email_template',
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) {}
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/**
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* A guest customer with no account is routed anonymously (see
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* TicketService::notify()) and can only ever receive mail — the
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* "database" channel needs a real notifiable model to attach the row to.
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*/
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public function via(object $notifiable): array
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{
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return $notifiable instanceof AnonymousNotifiable ? ['mail'] : $this->channels;
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}
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protected function ticketUrl(): string
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{
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return route($this->recipientRole === 'operator' ? 'operator.ticket' : 'client.ticket', $this->ticket);
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}
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public function toDatabase(object $notifiable): array
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{
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return [
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'ticket_id' => $this->ticket->id,
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'number' => $this->ticket->number,
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'subject' => $this->ticket->subject,
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'message' => 'Zgłoszenie '.$this->ticket->displayNumber().' — '.$this->ticket->subject,
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'url' => $this->ticketUrl(),
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];
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}
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public function toMail(object $notifiable): MailMessage
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{
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$template = $this->templateSource === 'trigger_email_template'
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? TriggerEmailTemplate::query()->find($this->emailTemplateId)
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: EmailTemplate::query()->find($this->emailTemplateId);
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$firstName = trim(explode(' ', $this->ticket->name)[0] ?? $this->ticket->name);
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$rendered = $template?->render([
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'numer' => $this->ticket->formattedNumber(),
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'imie' => $firstName,
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'temat' => $this->ticket->subject,
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'status' => $this->ticket->statusLabel(),
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'kategoria' => $this->ticket->categoryLabel(),
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'priorytet' => $this->ticket->priorityLabel(),
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'zespol' => $this->ticket->team?->name ?? 'Brak',
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'operator' => $this->ticket->assignee?->name ?? 'Nieprzypisane',
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'link' => $this->ticketUrl(),
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'ocena' => route('client.ticket', $this->ticket).'#csat',
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]) ?? [
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'subject' => 'Zgłoszenie '.$this->ticket->displayNumber(),
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'body' => $this->ticket->subject,
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];
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return (new MailMessage)
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->subject($rendered['subject'])
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->view('emails.ticket-notification', [
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'html' => Settings::renderEmailLayout($rendered['body']),
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]);
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}
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}
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