- Real-time updates (Laravel Reverb): live operator queue, live ticket
chat/detail updates for operator and client, periodic fallback refresh
with a visible countdown as a backstop for dropped websocket connections.
- SLA automation rules (Admin > Automatyzacja SLA): act on a ticket after
N minutes of customer silence (change priority/status/team/assignee),
evaluated every 15 minutes, reusing TicketService's own setters so
automated changes get the same history/notification/broadcast a manual
change would.
- New notification: every operator on a matching team gets notified when
a new ticket lands in one of their subcategories.
- BookStack knowledge-base sidebar now also shown on the client's own
ticket view (previously operator-only); suggestions everywhere now load
in after first paint instead of blocking it.
- Client ticket view: shows assigned operator + team; page widened to
match the operator's.
- Notification bell shows unread only; read notifications disappear
instead of just dimming.
- Stats dashboard: sectioned layout, new breakdowns (by subcategory, CSAT
by team/operator, top clients, client x subcategory cross-tab).
- Mobile: nav dropdowns (theme/notifications/profile) now expand full
width instead of overflowing off-screen below 640px.
- Fixed two bugs that silently disabled all real-time updates (missing
CSRF header on Echo's private-channel auth; a script-load-order race
that could miss the livewire:init event) and the mariadb healthcheck
(world-writable credentials file on this stack's NFS mount).
- Assorted test-suite fixes (roles virtual attribute needs the roles
table seeded; a few missing seeds/wrong assertions found along the way).
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Kacper
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