servicedesk/CHANGELOG.md

Changelog

All notable changes to this project are documented in this file. Format loosely follows Keep a Changelog.

[1.5.1] - 2026-08-06

Added

• Operator queue columns: two new optional columns, ID (raw DB id) and e-mail, alongside the existing set; visible columns can now also be reordered with ↑/↓ arrows next to each entry in the "Kolumny" picker, not just shown/hidden — order is remembered per operator the same way visibility already was (users.operator_queue_columns).
• SnipeIT client asset picker: a second, category-level allow-list (snipeit_client_asset_category_ids) alongside the existing subcategory one — lets an admin cover every subcategory of a category in one click instead of ticking each one individually. The two lists are additive.
• Client dashboard and operator ticket-detail page now remember which tab (Bieżące/Archiwum, or whichever queue tab) was active, so "Wróć do listy" returns to it instead of always resetting to the default.

Fixed

• Pagination controls (operator queue, client dashboard) no longer render as Laravel's stock gray Tailwind styling, which only reacted to the browser/OS's prefers-color-scheme and stayed dark even when the app's own light/dark toggle was set to light. They're now a themed override (resources/views/vendor/livewire/tailwind.blade.php — pagination here actually renders through Livewire's own pagination view, not Laravel's default) styled with the app's own light/dark CSS variables, with visible per-button background/border and a centered layout on mobile.
• Login notice box background/border no longer shift hue between light and dark mode (previously derived from --color-accent, which differs per theme) — it's now one fixed dark color in both themes, so admin-picked text colors (e.g. white) stay legible regardless of the viewer's theme. Login card widened (380px → 480px).
• Client dashboard ticket list: priority/status badges no longer wrap onto their own left-aligned line below a long ticket subject on narrow screens — they stay pinned to the right while the subject text wraps within its own column instead.
• Timer bookkeeping (resumeTimer()/stopTimer()/etc.) no longer touches updated_at — merely opening a ticket (or the background timer starting/stopping) no longer counted as an update, which used to drown out genuinely stale tickets in any list sorted by that column. The operator queue and client dashboard both now default to sorting by creation date instead for the same reason.
• Admin panel and SnipeIT integration config test coverage extended for the new category-level allow-list.

[1.5.0] - 2026-08-05

Added

• Admin log viewer (Admin > Logi) — browse storage/logs/*.log from the admin panel without shell access to the container: a file picker (size + last-modified, most recent first), level/free-text/entry-count filters, and an optional 5s auto-refresh. Read-only, admin-only; reads only the tail of large files to keep it fast.
• "Bez kategorii" filter in the operator queue's category dropdown — isolates tickets with neither a category nor subcategory assigned (e.g. an IMAP mailbox routed to nothing in particular), previously only reachable by scanning the unfiltered list.

Changed

• Hesk import tool (scripts/hesk-import/) no longer auto-creates client accounts for unrecognized requester e-mails — the servicedesk user base is now treated as authoritative, so a Hesk ticket whose requester has no matching account is skipped instead (reported at the end, with the list of skipped e-mails). Hesk staff replies/notes and ticket ownership are now linked to real operator/admin accounts when the staff e-mail matches one. Two new backfill flags cover tickets imported before these existed: --assign-operators (sets assignee_id from Hesk's ticket owner, never overwriting a manual reassignment) and --fix-closed-dates (corrects a closed ticket's date to Hesk's own closedat column instead of the drifting lastchange, and adds the missing "Zamknięte" history entry). Every newly imported ticket also records its source Hesk id (tickets.hesk_ticket_id, unique) as a second, DB-level guard against duplicate imports on top of the existing state file. See scripts/hesk-import/README.md for details.
• Internal database cleanup: removed three columns confirmed unused against live data (users.remember_token, users.email_verified_at, email_templates.trigger_label); moved custom field values, AI triage/summary state, and the linked Snipe-IT asset off the tickets row into three dedicated one-to-one tables (ticket_field_values, ticket_ai_summaries, ticket_snipeit_assets) — no visible behavior change, but custom field values are now efficiently queryable instead of living only in a JSON blob, and the tickets row itself is narrower; added missing reverse indexes on 4 pivot tables (team_subcategory, role_user, team_user, custom_field_subcategory); tickets.source and ticket_messages.source now validate against a known set of values instead of silently accepting any string.

Fixed

• The operator statistics dashboard's category/subcategory breakdown (and its category filter) only counted tickets routed through a subcategory — a ticket routed to a whole category with no subcategory (e.g. via an IMAP mailbox routed to "całą kategorię") was silently excluded from those charts and from filtering by that category. Now counted correctly, with bare-category tickets shown as their own "(bez podkategorii)" row in the subcategory breakdown.
• A JavaScript error (and stray background timers left running) could occur when navigating away from a page with an active countdown/timer widget — ticket/queue auto-refresh, the theme switcher, file-attachment drag-and-drop. Most consequential in the operator ticket time tracker, where it could throw console errors and momentarily break other UI elements (e.g. dropdown menus) after leaving a ticket with the timer running.

[1.4.0] - 2026-08-05

Added

• Active Directory support for LDAP auth (Admin > Integracje > "LDAP / Active Directory") — a "Typ katalogu" dropdown switches between LLDAP/ OpenLDAP (the original, still the default) and Active Directory. AD uses a different schema (no inetOrgPerson/posixAccount, a binary objectGUID instead of entryUUID) and login attribute (sAMAccountName, not uid); both are now auto-detected from the directory type instead of requiring LLDAP's schema everywhere.
• Operator client search (Operator > Klienci) — a dedicated search page (name or e-mail, any account, not just role=client) showing each match's role badges and ticket count, linking straight into the queue pre-filtered to that customer.
• Paginated ticket lists — the operator queue (50/page) and client dashboard (20/page, current/archive tracked as separate pages so switching tabs doesn't lose your place) no longer render every matching ticket at once; sorting still happens over the full filtered result first.
• Command-palette global search (Ctrl+K / Cmd+K) — searches tickets from anywhere in the app, scoped to what the searching user can actually see (operators/admins search everything visible to them, clients only their own). Supports Gmail-style operators — od: (reporter), temat: (subject only), treść:/tresc: (message content only), numer:/nr: (ticket number), combinable and AND'd together (od:kacper temat:drukarka) — plain text with no operator still searches everything as before. A "Szukaj" button in the operator/admin sidebars opens the same dialog for anyone who doesn't know the shortcut.
• Recently viewed tickets (operator sidebar) — the last 6 tickets an operator actually opened, most-recent first, re-bumped (not duplicated) on a repeat visit.
• Navbar redesign: panel switcher. The old dropdown-only role switcher (in the profile menu) and the plain "Panel Klienta/Operatora/Administratora" text label are replaced by a single segmented control centered in the top bar — Klient / Operator / Administrator — showing only the areas the logged-in user actually holds, highlighting the current one, and sliding a preview to whichever option is hovered before you click. Adapts to a full-width row below the icons on narrow screens instead of overlapping them.
• Richer profile dropdown — now shows the account's name, e-mail, and role badges above the existing Powiadomienia/Wyloguj się links.
• Per-page browser tab titles — every page sets its own <title> (e.g. the ticket subject, the selected queue, the active admin tab) instead of every tab just showing the company name, always anchored with the company name as a suffix so it's still identifiable once the browser truncates a long tab title.
• Hesk 3.x historical import (scripts/hesk-import/) — a one-time, read-only migration of tickets (with full reply/note history) from an old Hesk helpdesk database, filtered by e-mail domain. Dry-run by default, resumable, auto-maps categories (exact name match) and teams (when unambiguous). See scripts/hesk-import/README.md.

Fixed

• Pagination controls ("« Poprzednia" / "Następna »") were showing the raw translation keys pagination.previous/pagination.next instead of actual text — the app's APP_LOCALE=pl had no matching lang/pl/ translation file and no English fallback (APP_FALLBACK_LOCALE is also pl), so Laravel had nothing to resolve those strings to.

[1.3.0] - 2026-07-27

Added

• Snipe-IT asset inventory integration (Admin > Integracje), optional and off by default — connects to a Snipe-IT instance by API address + personal API token (plus a "Nie sprawdzaj SSL" toggle for self-signed instances) and surfaces three independently switchable capabilities:
  • Klient może wybrać sprzęt, którego dotyczy zgłoszenie — while creating a ticket, a client sees the devices checked out to them in Snipe-IT (matched by e-mail) and can pick the one the ticket is about. Scoped to admin-selected subcategories via a multi-select picker that only appears once this is turned on — same "nothing shows until explicitly opted in" convention as BookStack's shelf allow-lists.
  • Operator może zobaczyć sprzęt zgłaszającego w widoku zgłoszenia — the same per-requester asset list, shown in a sidebar card on the ticket view, with a "Powiąż" button per item.
  • Zezwól operatorowi na przeszukiwanie całego inwentarza — a search box + button in the same sidebar (not a separate page) letting an operator link any asset in Snipe-IT, not just the requester's own — for shared equipment like printers.
  • A linked asset shows live status/category/current assignment (fetched fresh from Snipe-IT, not just the cached label) with an "Odepnij" button that stays available to the operator regardless of the two toggles above — clearing an existing link is a correction, not new Snipe-IT access. Every asset is displayed as "numer środka - numer seryjny - producent model" plus its Snipe-IT category, joining whichever of those pieces are actually present.
• AI summary: manual regenerate + regenerate on new message. A "Wygeneruj teraz" button now sits on the operator's "Podsumowanie AI" card for an immediate, on-demand refresh. Separately, a new admin toggle ("Regeneruj podsumowanie od razu po każdej nowej wiadomości", off by default) re-runs the summary right after any reply/note lands on a ticket, instead of only ever picking it up on the next scheduled ai:run-ticket-automation sweep. The transcript sent to the model now also includes the ticket's own opening body text (previously only the reply thread), fixing summaries silently missing the original request on long tickets whose first message had scrolled out of the transcript window.

Fixed

• The status dropdown in the operator ticket view could keep showing the pre-change status after sending a reply via a status-changing quick action (e.g. "Wyślij i oznacz jako rozwiązane") until the next full page load — a Livewire/Alpine-morph quirk for <select> elements bound via wire:change rather than wire:model. Fixed by keying the element to the status value so the DOM node is force-replaced instead of morphed.

[1.2.2] - 2026-07-24

Added

• Subcategories can now be reordered within their category — up/down arrow buttons next to "Edytuj" in Admin > Kategorie, right beside each subcategory's edit/delete buttons. The order set there is used everywhere a subcategory list is shown (subcategory pickers, admin listings, etc.), not just the admin panel itself.

[1.2.1] - 2026-07-24

Added

• Generic AI integration (Admin > Integracje > "Integracja AI"), optional and off by default — an OpenAI-compatible /chat/completions client (works against Groq, OpenAI itself, or a self-hosted Ollama instance) configured by base URL, optional API key, model name, and an SSL-verification toggle for self-signed local endpoints. Not tied to any one feature — it's the shared foundation for the two AI-driven features below, and for anything else that wants an LLM call in the future.
• BookStack automatic content tagging (AI) — a "Otaguj nową treść"/"Otaguj wszystko ponownie (force)" button pair in the BookStack card, plus php artisan bookstack:tag-content (--dry-run/--force/--limit=N) for the command line. Uses the AI integration above to classify every book/chapter/page's title+content against the current list of helpdesk subcategories and tags matching ones by name — idempotent by default (skips already-tagged content), so re-running after adding a few pages is cheap. This is what gives the BookStack "search by tags" option below something to actually match against.
• BookStack search refinement — "Przeszukuj" is now three independent checkboxes (Książki / Strony / Rozdziały) instead of a single dropdown with no chapter option, plus a new "Szukaj po" setting: słowa kluczowe w nazwie / tagi / oba. Tag matching uses the bare subcategory name (e.g. "Drukarki i skanery"), matching what the auto-tagging feature above writes.
• AI-driven ticket triage + summary (Admin > Integracje > "Automatyzacja AI dla zgłoszeń", runs via a new scheduled ai:run-ticket-automation) — five independent toggles: assign a category/subcategory when a ticket has neither, pick a subcategory when it only has a category, recheck and possibly correct an already-categorized ticket, rewrite an unclear subject, and set a priority based on content. Runs once per ticket in the background (never synchronously at submission, so it adds no latency for a client), and every applied change leaves a specific line plus a "Automatyzacja: klasyfikacja AI" entry in the ticket's history, same convention as the existing SLA automation rules. Separately, an AI-generated summary + suggested next action for every ticket, shown only to operators in a new "Podsumowanie AI" sidebar card, refreshed whenever the thread gets a new message — its system prompt is admin-editable as a plain-text field with a "Resetuj" button back to the shipped default.
• Operators can now reassign a ticket to any team, not just one they belong to (previously the dropdown only ever offered the operator's own teams).
• The auto-refresh countdown badges (ticket view, operator queue) are now clickable — fetch immediately and reset the countdown, instead of only ever refreshing on their own fixed schedule.
• All 7 "cyclical" intervals in the app are now configurable from Admin > Konfiguracja instead of fixed in code: the 3 browser auto-refresh countdowns (ticket view, operator queue), the notification bell's poll, and the 4 background scheduled commands (SLA breach check, SLA automation rules, IMAP fetch, AI ticket automation). Defaults match the previous hardcoded values, so nothing changes until an admin edits them.

Fixed

• An operator viewing a ticket that gets deleted by someone else, or whose team changes to one outside the operator's own scope (including via their own reassignment above), is now redirected back to the operator queue instead of hitting an error mid-session.

[1.2.0] - 2026-07-23

Added

• E-mail intake (IMAP), optional and off by default — clients can create a ticket or reply to an existing one just by sending/replying to an e-mail. Configure any number of mailboxes in the new Admin > Poczta page (which now hosts SMTP alongside IMAP, replacing the old "E-MAIL" tab), each with its own host/port/encryption/credentials/folder and routed to either a specific subcategory (routes to that subcategory's team, same as a web ticket) or a whole category with no subcategory (a new tickets.category_id column covers this case — previously a ticket's category only ever came through a subcategory).
  • A reply is matched back to its ticket via the number/checksum already present in every notification e-mail's subject — works with either the plain sequential number or the obfuscated checksum, whichever numbering mode is active, no changes to outbound templates needed.
  • Automatic replies (autoresponders, "out of office", bounces/mailer-daemon) are detected via headers and common EN/PL subject phrasing and rejected instead of creating a ticket; a per-mailbox sender blocklist covers the rest. The "tylko użytkownicy z LDAP" restriction is enforced for e-mail exactly like the guest web form.
  • A "Pobierz teraz" button per mailbox fetches immediately, outside the 5-minute schedule — useful for testing a freshly-configured mailbox or diagnosing why a specific e-mail didn't turn into a ticket.
  • Every connection attempt and per-message decision (accepted/rejected/ matched to which ticket) is logged to a dedicated storage/logs/imap-*.log file, independent of the app's own log level.
  • Tickets and individual messages that came in by e-mail show a small mail-icon badge in the operator queue and ticket view, distinguishing them from ones created/replied to on the web.
• Operator queue: a "select all" checkbox in the table header selects/deselects every ticket currently visible under the active filter/tab in one click, instead of clicking each row's checkbox.

Changed

• Admin's old "E-MAIL" tab is now "Poczta" and also lists/manages the IMAP mailboxes above — the two halves of "reply by e-mail" (send/receive) now live together instead of SMTP being off on its own.

Fixed

• Scheduled-command notifications were silently going nowhere. AppServiceProvider's Settings-based config override (SMTP/LDAP/session/ timezone) used to skip itself for any console command, not just migrate — meaning tickets:check-sla-breaches and automation:run-rules (and now emails:fetch-imap) always sent their e-mails through whatever .env's MAIL_MAILER happened to be (log, i.e. nowhere) instead of the admin-configured SMTP server, with no visible error. Now scoped to just the migrate command family, so every scheduled command gets the same live config a web request would.
• Visiting a ticket that no longer exists (most commonly: it was deleted while the viewer had it open, and a later background refresh hit the same URL) no longer shows Laravel's default 404 page — redirects back to the operator queue or client dashboard instead.
• This host had no crontab entry at all for php artisan schedule:run — meaning SLA breach checks and automation rules had never actually run on their own, only ever on request. Documented and configured (see CLAUDE.md).

[1.1.4] - 2026-07-23

Added

• Configurable ticket numbering (Admin > Konfiguracja > Ogólne) — an admin-set prefix (default #) and a minimum zero-padded length for the ticket number.
• "Ukryj kolejność zgłoszeń" — an opt-in mode that displays a stable, HMAC-derived checksum instead of the sequential ticket number, so the number shown gives no indication of ticket volume or creation order. Every ticket gets its checksum assigned once, on creation, guaranteed unique. When this mode is on, ticket URLs switch to the same checksum too (custom Ticket::getRouteKey()/resolveRouteBinding()), so a link and the number on the page it points to always match — and a URL built under the other mode stops resolving. The REST API is unaffected; it's pinned to id regardless of this setting. Search (queue/dashboard) now also matches against the checksum. A live preview against a real ticket from the database shows exactly how the number will look before saving.

Changed

• Attachments: dropped the inline image thumbnail preview in the message thread — every attachment (images included) now shows as just its filename, opening in a new tab on click, consistent with how non-image attachments already worked.

[1.1.3] - 2026-07-22

Added

• Triggers (Admin > Wyzwalacze) — event-driven business rules that fire immediately on a ticket lifecycle event (created, any field updated, status/ priority/assignee/team/category changed, new public reply). AND-combined conditions gate a sequence of ordered actions (set status/priority/team/ assignee, or send an e-mail). Ships with its own dedicated, freely add/edit/delete-able trigger e-mail templates — kept separate from the fixed, per-event system templates, which stay exactly as fixed as before. Complements the time-based SLA automation rules rather than replacing them, guarded against runaway loops (a depth limit plus a same-value no-op check).
• Ticket watching — operators can star/"Obserwuj" any ticket to follow it regardless of assignment or team.
• Real-time notification bell — the bell now updates the instant a notification is created (broadcast on a new private per-user channel), with the existing 30s poll kept as a fallback for a dropped websocket. Optionally also raises a native in-tab browser push notification.
• Per-user notification preferences (/settings/notifications) — each operator/admin chooses, per event category (new ticket, ticket update, escalation), which scope of tickets (mine, unassigned, watched, all) notifies them via the bell and whether that also sends an e-mail, plus an opt-in toggle for the browser push notifications above.
• Admin > Integracje — new tab hosting LDAP/AD and BookStack configuration, split out of Konfiguracja so that tab is just general system settings (attachments, session, timezone).
• Operator queue: three more optional columns (off by default, toggle via "Kolumny") — Podkategoria, Zespół, Utworzono.

Changed

• The "Obserwuj" button on the operator ticket view moved next to the auto-refresh countdown badge, both now grouped on the right.
• /settings/notifications: added a "← Wróć" link back to the operator/admin area, the browser-push card now spans the full page width, and the preferences table sits in a bordered card like the rest of the app.
• Trigger conditions on Podkategoria/Zgłaszający now show a name dropdown instead of a raw ID field.
• The admin panel's active tab and the operator queue's active view now persist across a plain page refresh (bound to the URL query string), so reloading no longer bounces back to the first tab.

[1.1.2] - 2026-07-22

Added

• Real-time updates (Laravel Reverb) — the operator ticket queue now updates live: new tickets appear, status/priority/team/assignee changes and new replies re-sort/refresh the affected row, and closed/deleted/ reassigned-away tickets disappear, all without a manual refresh. The ticket message thread is now "live chat": a reply from either side appears for the other party instantly. Clients also see status/priority/ team/assignee changes and new history entries on their own ticket live. Backed by two private channels (operator.queue, ticket.{id}) and two broadcast events (TicketQueueChanged, TicketMessagePosted), sent synchronously (no queue worker needed, consistent with how e-mail notifications already work in this app).
• Periodic fallback refresh — since a websocket connection can drop silently (backgrounded tab, network blip), the operator queue and both ticket-detail views also poll themselves every 30–60 seconds regardless of broadcasting, with a small visible countdown badge so it's clear the page is still refreshing on its own.
• SLA automation rules (Admin > Automatyzacja SLA) — configurable rules that act on a ticket after N minutes of customer silence (optionally scoped to a priority/category/team): change priority, status, team, or assignee. Reuses the same TicketService setters a manual operator action would, so automated changes get the same history entry, notification, and (now) live broadcast as a human doing it. A new scheduled command (automation:run-rules, every 15 minutes) evaluates all enabled rules; each rule only fires once per ticket until a fresh reply or a close/reopen resets it.
• New notification: ticket landed in your team — every operator on a team whose subcategories match a newly created ticket now gets notified (enabled by default; toggle like any other trigger in Admin > Szablony e-mail).
• BookStack knowledge-base sidebar on the client's own ticket view — previously only shown to operators; clients now see the same category/subcategory-matched suggestions on their ticket page that they saw while creating it.
• Operator ticket view / client ticket view now show the assigned operator and team in the "Status i priorytet" card (client side).
• Stats dashboard: new breakdowns — tickets by subcategory, CSAT average by team and by operator, top 10 clients by ticket volume (+ one "Goście" bucket for guest submissions), and a client × subcategory cross-tab (top 10 clients × top 5 subcategories, rest folded into "Inne"). The whole dashboard is now organized into labeled sections (Podsumowanie / Rozkład zgłoszeń / Obciążenie / Klienci / Ocena obsługi / Trend) instead of one flat wall of cards.

Changed

• BookStack suggestions (ticket-creation wizards, guest landing page, operator/client ticket views) now load in a beat after the page's first paint (wire:init) instead of blocking the initial render on BookStack's API response.
• The notification bell shows unread notifications only — reading one (by clicking it or "mark all as read") now removes it from the list instead of just dimming it.
• The client ticket-view page is now the same width as the operator's (1180px, up from 920px) — the main message-thread column is unaffected.
• Mobile: the theme/notifications/profile-menu dropdowns in the top nav now expand to the full screen width below 640px instead of a fixed narrow width that could overflow off-screen.

Fixed

• Two bugs that silently disabled all real-time updates from the moment Reverb was first wired in: (1) the Echo client never sent a CSRF token when authorizing private channels, so every subscription attempt was rejected by the app's own CSRF middleware; (2) the Echo setup script (loaded as a deferred ES module) raced against Livewire's own synchronously-loaded bootstrap script and could miss the livewire:init event entirely, silently skipping the operator-queue subscription.
• The mariadb container's healthcheck was failing (Access denied ... using password: NO) because its auto-generated credentials file had world-writable permissions (an artifact of this stack's NFS-backed bind mount) and MariaDB's client refuses to read credentials from a file anyone can modify — the healthcheck now passes.
• Several pre-existing test-suite gaps found while working in this area: User::roles (a virtual attribute backed by the roles/role_user pivot, not a plain column) needs the roles table seeded before assigning a role by key — now seeded automatically for every test in Tests\TestCase. A handful of other tests were missing NotificationSetting/ReplyQuickAction seed data, asserting a stale set of default-enabled notification triggers, or using the wrong Notification Fake assertion for a real (non-guest) recipient.

[1.1.0] - 2026-07-22

Added

• In-app notifications — a bell in the top bar backed by Laravel's database notification channel, alongside existing e-mail notifications (same per-trigger toggle drives both; ticket links now correctly point into the recipient's own area instead of always linking to the client view).
• Drag-and-drop attachments on every upload form (ticket creation, replies, internal notes), plus inline image thumbnails in the message thread instead of a plain download link.
• Customer satisfaction (CSAT) rating — clients rate a closed ticket 1–5 stars with an optional comment; shown read-only to operators, surfaced as a KPI on the stats dashboard, and linked from the "ticket closed" e-mail.
• Saved queue views — operators can save/apply/delete named filter+sort+ column presets in the ticket queue and mark one as their default.
• Full-text search — MySQL/MariaDB FULLTEXT search (portable LIKE fallback on sqlite) across ticket subject/body and reply message bodies, now also available on the client's own ticket list (previously operator-only, and previously subject/number/name/email only).
• Stats CSV export — exports the currently filtered ticket set from the operator stats dashboard.
• BookStack knowledge-base integration, optional and off by default — suggests relevant articles by category/subcategory while creating a ticket, and in a separate sidebar on an existing ticket for operators (with a copy-link button). Configurable from Admin > Konfiguracja: connection + API token (encrypted), optional SSL-verification bypass for self-signed instances, page/book search-type filter, and two independent per-shelf allow-lists (nothing is ever searched until specific shelves are opted in, separately for ticket-creation suggestions vs. the operator sidebar) with a manual refresh button for the shelf list.

Changed

• Closed tickets are no longer shown in the "Moje zgłoszenia" / "Nieprzypisane" / per-team queue tabs — they now only ever appear under "Zamknięte", matching how the "Otwarte" tab already worked.
• The operator ticket-view sidebar is ~50% wider (to fit the BookStack suggestions panel); the page itself grew to match, so the ticket content/thread column keeps its previous width.
• The "Resetuj" work-timer button sits below the "Zgłoszenie zamknięte — zliczanie wstrzymane" notice instead of beside it.

Fixed

• TicketService::setStatus() now checks a status's stage (via Status::stageFor()) rather than the literal key 'closed' to decide whether to fire the "ticket closed" notification/stop the timer — correct even if an admin renames or replaces which key maps to the closed stage.

[1.0.2] - 2026-07-22

• Fixed .gitea/workflows/build.yml: registry login was failing with unauthorized because Gitea's auto-injected secrets.GITHUB_TOKEN isn't granted push access to its own container registry on this instance. Now uses a dedicated REGISTRY_TOKEN secret (a Gitea access token with write:package/read:package scope), and the workflow fails fast with a clear ::error:: message before attempting login if that secret isn't configured, instead of surfacing Docker's opaque unauthorized error.
• Fixed: opening or manually resuming a closed ticket no longer starts its work timer, and closing a ticket (via the status dropdown, a reply "quick action" transition, the REST API, or merge) now checkpoints and stops any running timer. Time tracking only ever accrues while a ticket is open.
• Fixed: the login form accepted an empty username/password, submitting them straight to the auth provider. The form fields are now required (blocks submission client-side) and Login::submit() also rejects blank/ whitespace-only credentials server-side before attempting authentication, showing "Podaj nazwę użytkownika i hasło." instead.
• Fixed: closing a ticket sent two separate notification e-mails (status_changed and ticket_closed) for the same event. Closing now only fires ticket_closed; every other status transition still fires status_changed as before.

[1.0.1] - 2026-07-22

Documentation and deployment/CI overhaul — no application behavior changes.

• Added project docs: TESTING.md, CONTRIBUTING.md, ARCHITECTURE.md, SECURITY.md, CLAUDE.md; removed the unmaintained stock Laravel src/README.md.
• Added .gitea/workflows/build.yml: Gitea Actions now builds and pushes the servicedesk image to the Gitea container registry whenever Dockerfile changes on main.
• compose.yaml now pulls image: gitea.kzbikowski.pl/kzbkowski/servicedesk:${IMAGE_TAG:-latest} instead of building locally; mariadb pinned to mariadb:12.3; added a mariadb healthcheck and depends_on: condition: service_healthy for servicedesk.
• Added tracked templates compose.yaml.example and .env.example (root) for the previously-untracked compose.yaml/.env.
• Documented the new pull-based deploy flow and one-time registry login in install.md.

[1.0.0] - 2026-07-21

Initial release.

• Ticketing core: categories/subcategories with per-subcategory custom fields, statuses, priorities, teams, attachments, message threads (public replies + internal notes), history log, merge/delete.
• SLA rules per priority with a scheduled breach check (tickets:check-sla-breaches, every 15 minutes).
• Response templates, quick actions, and per-event HTML email templates/ notification toggles.
• Operator statistics dashboard (/operator/stats) with KPI tiles and breakdowns.
• Branding/config panel: company identity, LDAP connection + user sync, SMTP, attachment limits, session lifetime, timezone.
• LDAP authentication (LdapRecord) with local-account fallback.
• REST API (/api/v1/...) via Sanctum, ability-scoped (tickets:read, tickets:write, dictionaries:read, users:read), with Swagger docs at /admin/api-docs.
• Installable PWA manifest/icons for the client-facing area.