<?php

use App\Models\AutomationRule;
use App\Models\Priority;
use App\Models\Team;
use App\Models\User;
use App\Services\TicketService;
use Illuminate\Support\Facades\Artisan;

test('a rule fires once a ticket has been silent past its threshold and applies its action', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $ticket = makeTicket(['created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    $rule = AutomationRule::query()->create([
        'label' => 'Podnieś priorytet po 60 min',
        'enabled' => true,
        'condition_minutes' => 60,
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);

    Artisan::call('automation:run-rules');

    expect($ticket->fresh()->priority_key)->toBe('low');
    expect($rule->fresh()->hasFiredFor($ticket->fresh()))->toBeTrue();
    // TicketService::setPriority() writes its own "Priorytet zmieniony na: ..."
    // history line; RunAutomationRules adds a second, clearly-attributed one.
    expect($ticket->fresh()->histories()->count())->toBe(2);
});

test('a rule does not fire again on the same ticket once already latched', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $ticket = makeTicket(['created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    AutomationRule::query()->create([
        'label' => 'Podnieś priorytet po 60 min',
        'enabled' => true,
        'condition_minutes' => 60,
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);

    Artisan::call('automation:run-rules');
    $ticket->refresh()->update(['priority_key' => 'high']); // simulate an operator manually reverting it
    Artisan::call('automation:run-rules');

    expect($ticket->fresh()->priority_key)->toBe('high');
});

test('a fresh client reply resets the latch so the rule can fire again after new silence', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $ticket = makeTicket(['created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    $client = User::query()->create(['name' => 'Klient', 'email' => 'client-auto@example.com', 'roles' => ['client']]);
    AutomationRule::query()->create([
        'label' => 'Podnieś priorytet po 60 min',
        'enabled' => true,
        'condition_minutes' => 60,
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);

    Artisan::call('automation:run-rules');
    expect($ticket->fresh()->priority_key)->toBe('low');

    app(TicketService::class)->clientReply($ticket->fresh(), $client, 'Nadal potrzebuję pomocy');
    $ticket->refresh()->update(['last_customer_activity_at' => now()->subMinutes(90), 'priority_key' => 'high']);

    Artisan::call('automation:run-rules');

    expect($ticket->fresh()->priority_key)->toBe('low');
});

test('a rule scoped to a priority ignores tickets with a different priority', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $ticket = makeTicket(['priority_key' => 'low', 'created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    AutomationRule::query()->create([
        'label' => 'Tylko dla wysokiego priorytetu',
        'enabled' => true,
        'condition_minutes' => 60,
        'scope_priority_key' => 'high',
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);

    Artisan::call('automation:run-rules');

    expect($ticket->fresh()->priority_key)->toBe('low');
    expect($ticket->fresh()->histories()->count())->toBe(0);
});

test('a disabled rule never fires', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $ticket = makeTicket(['created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    AutomationRule::query()->create([
        'label' => 'Wyłączona reguła',
        'enabled' => false,
        'condition_minutes' => 60,
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);

    Artisan::call('automation:run-rules');

    expect($ticket->fresh()->priority_key)->toBe('high');
});

test('a closed ticket is never matched even if it has been silent long enough', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $ticket = makeTicket(['status_key' => 'closed', 'created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    AutomationRule::query()->create([
        'label' => 'Podnieś priorytet po 60 min',
        'enabled' => true,
        'condition_minutes' => 60,
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);

    Artisan::call('automation:run-rules');

    expect($ticket->fresh()->priority_key)->toBe('high');
});

test('two independent rules can both fire on the same ticket in one run', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $team = Team::query()->create(['name' => 'Wsparcie L2']);
    $ticket = makeTicket(['created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    AutomationRule::query()->create([
        'label' => 'Podnieś priorytet',
        'enabled' => true,
        'condition_minutes' => 60,
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);
    AutomationRule::query()->create([
        'label' => 'Przekaż do L2',
        'enabled' => true,
        'condition_minutes' => 60,
        'action_type' => 'change_team',
        'action_value' => (string) $team->id,
    ]);

    Artisan::call('automation:run-rules');

    $ticket->refresh();
    expect($ticket->priority_key)->toBe('low');
    expect($ticket->team_id)->toBe($team->id);
    expect($ticket->histories()->count())->toBe(4);
});

test('reopening a closed ticket clears its automation logs so rules can fire again', function () {
    seedStatusesAndPriorities();
    Priority::query()->create(['key' => 'low', 'label' => 'Niski', 'color' => '#75798c', 'sort_order' => 2]);
    $ticket = makeTicket(['created_at' => now()->subMinutes(90), 'last_customer_activity_at' => now()->subMinutes(90)]);
    $rule = AutomationRule::query()->create([
        'label' => 'Podnieś priorytet',
        'enabled' => true,
        'condition_minutes' => 60,
        'action_type' => 'change_priority',
        'action_value' => 'low',
    ]);

    Artisan::call('automation:run-rules');
    expect($rule->logs()->count())->toBe(1);

    app(TicketService::class)->setStatus($ticket->fresh(), 'closed');
    expect($rule->logs()->count())->toBe(0);
});