- Generic AI integration (Admin > Integracje > "Integracja AI"), optional and
off by default: an OpenAI-compatible /chat/completions client (Groq, OpenAI,
or a self-hosted Ollama instance) configured by base URL, optional API key,
model, and an SSL-verification toggle. Foundation for the two AI features
below and anything else that wants an LLM call in the future.
- BookStack automatic content tagging (AI): "Otaguj nową treść"/"Otaguj
wszystko ponownie" buttons plus `php artisan bookstack:tag-content`
(--dry-run/--force/--limit=N) tag every book/chapter/page with matching
helpdesk subcategory names, idempotent by default.
- BookStack search refinement: "Przeszukuj" is now three independent
checkboxes (Książki/Strony/Rozdziały) instead of a single dropdown, plus a
new "Szukaj po" setting (nazwa/tagi/oba) — tag matching uses the bare
subcategory name, matching what auto-tagging writes.
- AI-driven ticket triage + summary (Admin > Integracje > "Automatyzacja AI
dla zgłoszeń", via new scheduled ai:run-ticket-automation): five toggles
auto-assign/correct category+subcategory, rewrite an unclear subject, and
set priority from content, once per ticket in the background; every change
is logged in the ticket's history. Separately, an AI summary + suggested
action for every ticket, shown to operators only, with an admin-editable
prompt.
- Operators can now reassign a ticket to any team, not just one they belong
to.
- The auto-refresh countdown badges (ticket view, operator queue) are now
clickable — fetch immediately and reset the countdown.
- All 7 "cyclical" intervals (3 browser refresh countdowns, the notification
bell poll, and the 4 background scheduled commands) are now configurable
from Admin > Konfiguracja instead of fixed in code.
- Fixed: an operator viewing a ticket that's deleted or moved outside their
team scope mid-session is now redirected to the operator queue instead of
hitting an error.
- Docs: README/ARCHITECTURE/CLAUDE/install/wiki updated for all of the above.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
- Real-time updates (Laravel Reverb): live operator queue, live ticket
chat/detail updates for operator and client, periodic fallback refresh
with a visible countdown as a backstop for dropped websocket connections.
- SLA automation rules (Admin > Automatyzacja SLA): act on a ticket after
N minutes of customer silence (change priority/status/team/assignee),
evaluated every 15 minutes, reusing TicketService's own setters so
automated changes get the same history/notification/broadcast a manual
change would.
- New notification: every operator on a matching team gets notified when
a new ticket lands in one of their subcategories.
- BookStack knowledge-base sidebar now also shown on the client's own
ticket view (previously operator-only); suggestions everywhere now load
in after first paint instead of blocking it.
- Client ticket view: shows assigned operator + team; page widened to
match the operator's.
- Notification bell shows unread only; read notifications disappear
instead of just dimming.
- Stats dashboard: sectioned layout, new breakdowns (by subcategory, CSAT
by team/operator, top clients, client x subcategory cross-tab).
- Mobile: nav dropdowns (theme/notifications/profile) now expand full
width instead of overflowing off-screen below 640px.
- Fixed two bugs that silently disabled all real-time updates (missing
CSRF header on Echo's private-channel auth; a script-load-order race
that could miss the livewire:init event) and the mariadb healthcheck
(world-writable credentials file on this stack's NFS mount).
- Assorted test-suite fixes (roles virtual attribute needs the roles
table seeded; a few missing seeds/wrong assertions found along the way).
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
- In-app notifications: a bell in the top bar backed by Laravel's database
notification channel, alongside existing e-mail notifications (same
per-trigger toggle drives both; ticket links now correctly point into the
recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
with an optional comment; shown read-only to operators, surfaced as a KPI
on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
subject/body and reply message bodies, now also on the client's own ticket
list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
articles by category/subcategory while creating a ticket and in a separate
sidebar for operators on an existing ticket (with a copy-link button).
Configurable connection/SSL bypass/search-type filter, plus two
independent per-shelf allow-lists so nothing is ever searched until an
admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
the literal key 'closed' to decide whether to fire the "ticket closed"
notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
wiki/ role guides for the above; documented a root-vs-www-data file
ownership gotcha in CLAUDE.md (running artisan commands via a plain
`docker exec` can leave root-owned Blade cache files that later break
recompilation for the www-data Apache process).
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
