- Triggers (Admin > Wyzwalacze): event-driven rules that fire immediately on
a ticket lifecycle event (created/updated/status/priority/assignee/team/
category changed, new reply), with AND-conditions and ordered actions
(set status/priority/team/assignee, send e-mail). Ships its own dedicated,
freely add/edit/delete-able e-mail templates, kept separate from the fixed
system templates.
- Ticket watching: operators can star/"Obserwuj" any ticket to follow it
regardless of assignment/team.
- Real-time notification bell (private per-user broadcast channel, 30s
fallback poll) with an opt-in in-tab browser push notification.
- Per-user notification preferences (/settings/notifications): scope
(mine/unassigned/watched/all) and e-mail toggle per event category.
- Admin > Integracje: new tab for LDAP/AD + BookStack config, split out of
Konfiguracja.
- Operator queue: Podkategoria/Zespół/Utworzono columns (off by default).
- Obserwuj button moved next to the auto-refresh countdown; trigger
condition builder shows subcategory/zgłaszający as name dropdowns instead
of raw IDs; /settings/notifications got a back link, full-width push
card, and a bordered table container; admin panel tab and operator queue
view now persist across a plain page refresh.
- Docs: README/ARCHITECTURE/wiki updated for all of the above.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
- Real-time updates (Laravel Reverb): live operator queue, live ticket
chat/detail updates for operator and client, periodic fallback refresh
with a visible countdown as a backstop for dropped websocket connections.
- SLA automation rules (Admin > Automatyzacja SLA): act on a ticket after
N minutes of customer silence (change priority/status/team/assignee),
evaluated every 15 minutes, reusing TicketService's own setters so
automated changes get the same history/notification/broadcast a manual
change would.
- New notification: every operator on a matching team gets notified when
a new ticket lands in one of their subcategories.
- BookStack knowledge-base sidebar now also shown on the client's own
ticket view (previously operator-only); suggestions everywhere now load
in after first paint instead of blocking it.
- Client ticket view: shows assigned operator + team; page widened to
match the operator's.
- Notification bell shows unread only; read notifications disappear
instead of just dimming.
- Stats dashboard: sectioned layout, new breakdowns (by subcategory, CSAT
by team/operator, top clients, client x subcategory cross-tab).
- Mobile: nav dropdowns (theme/notifications/profile) now expand full
width instead of overflowing off-screen below 640px.
- Fixed two bugs that silently disabled all real-time updates (missing
CSRF header on Echo's private-channel auth; a script-load-order race
that could miss the livewire:init event) and the mariadb healthcheck
(world-writable credentials file on this stack's NFS mount).
- Assorted test-suite fixes (roles virtual attribute needs the roles
table seeded; a few missing seeds/wrong assertions found along the way).
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
