- Generic AI integration (Admin > Integracje > "Integracja AI"), optional and
off by default: an OpenAI-compatible /chat/completions client (Groq, OpenAI,
or a self-hosted Ollama instance) configured by base URL, optional API key,
model, and an SSL-verification toggle. Foundation for the two AI features
below and anything else that wants an LLM call in the future.
- BookStack automatic content tagging (AI): "Otaguj nową treść"/"Otaguj
wszystko ponownie" buttons plus `php artisan bookstack:tag-content`
(--dry-run/--force/--limit=N) tag every book/chapter/page with matching
helpdesk subcategory names, idempotent by default.
- BookStack search refinement: "Przeszukuj" is now three independent
checkboxes (Książki/Strony/Rozdziały) instead of a single dropdown, plus a
new "Szukaj po" setting (nazwa/tagi/oba) — tag matching uses the bare
subcategory name, matching what auto-tagging writes.
- AI-driven ticket triage + summary (Admin > Integracje > "Automatyzacja AI
dla zgłoszeń", via new scheduled ai:run-ticket-automation): five toggles
auto-assign/correct category+subcategory, rewrite an unclear subject, and
set priority from content, once per ticket in the background; every change
is logged in the ticket's history. Separately, an AI summary + suggested
action for every ticket, shown to operators only, with an admin-editable
prompt.
- Operators can now reassign a ticket to any team, not just one they belong
to.
- The auto-refresh countdown badges (ticket view, operator queue) are now
clickable — fetch immediately and reset the countdown.
- All 7 "cyclical" intervals (3 browser refresh countdowns, the notification
bell poll, and the 4 background scheduled commands) are now configurable
from Admin > Konfiguracja instead of fixed in code.
- Fixed: an operator viewing a ticket that's deleted or moved outside their
team scope mid-session is now redirected to the operator queue instead of
hitting an error.
- Docs: README/ARCHITECTURE/CLAUDE/install/wiki updated for all of the above.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
