- E-mail intake (IMAP), optional and off by default: clients can create a
ticket or reply to an existing one just by sending/replying to an e-mail.
Configure any number of mailboxes in the new Admin > Poczta page (SMTP +
IMAP together, replacing the old "E-MAIL" tab), each routed to a specific
subcategory or a whole category (new tickets.category_id column). Replies
are matched to their ticket via the number/checksum already in every
notification subject; autoresponders/bounces are detected and rejected;
"restrict tickets to LDAP" is enforced for e-mail like the guest web form.
Manual "Pobierz teraz" per-mailbox fetch button; dedicated
storage/logs/imap-*.log regardless of the app's log level; mail-icon badges
on e-mail-originated tickets/messages in the operator queue and ticket view.
- Operator queue: "select all" checkbox in the table header for every
currently visible ticket under the active filter/tab.
- Fixed: scheduled commands (SLA breach check, automation rules, and now IMAP
fetch) always sent notifications through .env's default mailer instead of
the configured SMTP server, because AppServiceProvider's Settings override
used to skip itself for any console command, not just migrate.
- Fixed: visiting a ticket that no longer exists (deleted mid-session, or a
stale background refresh) showed a raw 404 instead of redirecting back to
the operator queue / client dashboard.
- Docs: README/ARCHITECTURE/CLAUDE/install/wiki updated for all of the above,
including the previously-missing host crontab entry for schedule:run.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
- Triggers (Admin > Wyzwalacze): event-driven rules that fire immediately on
a ticket lifecycle event (created/updated/status/priority/assignee/team/
category changed, new reply), with AND-conditions and ordered actions
(set status/priority/team/assignee, send e-mail). Ships its own dedicated,
freely add/edit/delete-able e-mail templates, kept separate from the fixed
system templates.
- Ticket watching: operators can star/"Obserwuj" any ticket to follow it
regardless of assignment/team.
- Real-time notification bell (private per-user broadcast channel, 30s
fallback poll) with an opt-in in-tab browser push notification.
- Per-user notification preferences (/settings/notifications): scope
(mine/unassigned/watched/all) and e-mail toggle per event category.
- Admin > Integracje: new tab for LDAP/AD + BookStack config, split out of
Konfiguracja.
- Operator queue: Podkategoria/Zespół/Utworzono columns (off by default).
- Obserwuj button moved next to the auto-refresh countdown; trigger
condition builder shows subcategory/zgłaszający as name dropdowns instead
of raw IDs; /settings/notifications got a back link, full-width push
card, and a bordered table container; admin panel tab and operator queue
view now persist across a plain page refresh.
- Docs: README/ARCHITECTURE/wiki updated for all of the above.
Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
