v1.0.0

src/database/.gitignore

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+*.sqlite*

src/database/factories/ApiClientFactory.php

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+<?php
+
+namespace Database\Factories;
+
+use App\Models\ApiClient;
+use Illuminate\Database\Eloquent\Factories\Factory;
+
+/**
+ * @extends Factory<ApiClient>
+ */
+class ApiClientFactory extends Factory
+{
+    protected $model = ApiClient::class;
+
+    public function definition(): array
+    {
+        return [
+            'name' => fake()->company().' Integration',
+            'description' => fake()->sentence(),
+        ];
+    }
+}

src/database/factories/UserFactory.php

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+<?php
+
+namespace Database\Factories;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Factories\Factory;
+use Illuminate\Support\Facades\Hash;
+use Illuminate\Support\Str;
+
+/**
+ * @extends Factory<User>
+ */
+class UserFactory extends Factory
+{
+    /**
+     * The current password being used by the factory.
+     */
+    protected static ?string $password;
+
+    /**
+     * Define the model's default state.
+     *
+     * @return array<string, mixed>
+     */
+    public function definition(): array
+    {
+        return [
+            'name' => fake()->name(),
+            'email' => fake()->unique()->safeEmail(),
+            'email_verified_at' => now(),
+            'password' => static::$password ??= Hash::make('password'),
+            'roles' => ['client'],
+            'remember_token' => Str::random(10),
+        ];
+    }
+
+    /**
+     * Indicate that the model's email address should be unverified.
+     */
+    public function unverified(): static
+    {
+        return $this->state(fn (array $attributes) => [
+            'email_verified_at' => null,
+        ]);
+    }
+}

src/database/migrations/0001_01_01_000000_create_users_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('users', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->string('email')->unique();
+            $table->timestamp('email_verified_at')->nullable();
+            $table->string('password')->nullable();
+            $table->string('guid')->nullable()->unique();
+            $table->string('domain')->nullable();
+            $table->rememberToken();
+            $table->timestamps();
+        });
+
+        Schema::create('password_reset_tokens', function (Blueprint $table) {
+            $table->string('email')->primary();
+            $table->string('token');
+            $table->timestamp('created_at')->nullable();
+        });
+
+        Schema::create('sessions', function (Blueprint $table) {
+            $table->string('id')->primary();
+            $table->foreignId('user_id')->nullable()->index();
+            $table->string('ip_address', 45)->nullable();
+            $table->text('user_agent')->nullable();
+            $table->longText('payload');
+            $table->integer('last_activity')->index();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('sessions');
+        Schema::dropIfExists('password_reset_tokens');
+        Schema::dropIfExists('users');
+    }
+};

src/database/migrations/0001_01_01_000001_create_cache_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('cache', function (Blueprint $table) {
+            $table->string('key')->primary();
+            $table->mediumText('value');
+            $table->bigInteger('expiration')->index();
+        });
+
+        Schema::create('cache_locks', function (Blueprint $table) {
+            $table->string('key')->primary();
+            $table->string('owner');
+            $table->bigInteger('expiration')->index();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('cache');
+        Schema::dropIfExists('cache_locks');
+    }
+};

src/database/migrations/0001_01_01_000002_create_jobs_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('jobs', function (Blueprint $table) {
+            $table->id();
+            $table->string('queue')->index();
+            $table->longText('payload');
+            $table->unsignedSmallInteger('attempts');
+            $table->unsignedInteger('reserved_at')->nullable();
+            $table->unsignedInteger('available_at');
+            $table->unsignedInteger('created_at');
+        });
+
+        Schema::create('job_batches', function (Blueprint $table) {
+            $table->string('id')->primary();
+            $table->string('name');
+            $table->integer('total_jobs');
+            $table->integer('pending_jobs');
+            $table->integer('failed_jobs');
+            $table->longText('failed_job_ids');
+            $table->mediumText('options')->nullable();
+            $table->integer('cancelled_at')->nullable();
+            $table->integer('created_at');
+            $table->integer('finished_at')->nullable();
+        });
+
+        Schema::create('failed_jobs', function (Blueprint $table) {
+            $table->id();
+            $table->string('uuid')->unique();
+            $table->string('connection');
+            $table->string('queue');
+            $table->longText('payload');
+            $table->longText('exception');
+            $table->timestamp('failed_at')->useCurrent();
+
+            $table->index(['connection', 'queue', 'failed_at']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('failed_jobs');
+        Schema::dropIfExists('job_batches');
+        Schema::dropIfExists('jobs');
+    }
+};

src/database/migrations/2024_01_01_000010_create_roles_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('roles', function (Blueprint $table) {
+            $table->id();
+            $table->string('key')->unique();
+            $table->string('label');
+            $table->timestamps();
+        });
+
+        Schema::create('role_user', function (Blueprint $table) {
+            $table->foreignId('role_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+            $table->primary(['role_id', 'user_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('role_user');
+        Schema::dropIfExists('roles');
+    }
+};

src/database/migrations/2024_01_01_000020_create_teams_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('teams', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->timestamps();
+        });
+
+        Schema::create('team_user', function (Blueprint $table) {
+            $table->foreignId('team_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+            $table->primary(['team_id', 'user_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('team_user');
+        Schema::dropIfExists('teams');
+    }
+};

src/database/migrations/2024_01_01_000030_create_categories_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('categories', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->text('description')->nullable();
+            $table->timestamps();
+        });
+
+        Schema::create('subcategories', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('category_id')->constrained()->cascadeOnDelete();
+            $table->string('name');
+            $table->text('description')->nullable();
+            $table->string('default_priority_key')->nullable();
+            $table->timestamps();
+        });
+
+        Schema::create('team_subcategory', function (Blueprint $table) {
+            $table->foreignId('team_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('subcategory_id')->constrained()->cascadeOnDelete();
+            $table->primary(['team_id', 'subcategory_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('team_subcategory');
+        Schema::dropIfExists('subcategories');
+        Schema::dropIfExists('categories');
+    }
+};

src/database/migrations/2024_01_01_000040_create_custom_fields_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('custom_fields', function (Blueprint $table) {
+            $table->id();
+            $table->string('label');
+            $table->enum('type', ['text', 'textarea', 'select', 'checkbox', 'date', 'number']);
+            $table->boolean('required')->default(false);
+            $table->json('options')->nullable();
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+        });
+
+        Schema::create('custom_field_subcategory', function (Blueprint $table) {
+            $table->foreignId('custom_field_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('subcategory_id')->constrained()->cascadeOnDelete();
+            $table->unsignedInteger('position')->default(0);
+            $table->primary(['custom_field_id', 'subcategory_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('custom_field_subcategory');
+        Schema::dropIfExists('custom_fields');
+    }
+};

src/database/migrations/2024_01_01_000050_create_user_fields_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('user_fields', function (Blueprint $table) {
+            $table->id();
+            $table->string('label');
+            $table->text('description')->nullable();
+            $table->enum('type', ['text', 'textarea', 'select', 'checkbox', 'date', 'number']);
+            $table->json('options')->nullable();
+            $table->string('ldap_attribute')->nullable();
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+        });
+
+        Schema::create('user_field_values', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('user_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('user_field_id')->constrained()->cascadeOnDelete();
+            $table->text('value')->nullable();
+            $table->timestamps();
+
+            $table->unique(['user_id', 'user_field_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('user_field_values');
+        Schema::dropIfExists('user_fields');
+    }
+};

src/database/migrations/2024_01_01_000060_create_statuses_and_priorities_tables.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('statuses', function (Blueprint $table) {
+            $table->string('key')->primary();
+            $table->string('label');
+            $table->string('color');
+            $table->string('stage')->default('open');
+            $table->boolean('locked')->default(false);
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+        });
+
+        Schema::create('priorities', function (Blueprint $table) {
+            $table->string('key')->primary();
+            $table->string('label');
+            $table->string('color');
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+        });
+
+        Schema::create('sla_rules', function (Blueprint $table) {
+            $table->id();
+            $table->string('priority_key');
+            $table->unsignedInteger('response_mins');
+            $table->unsignedInteger('resolution_mins');
+            $table->timestamps();
+
+            $table->foreign('priority_key')->references('key')->on('priorities')->cascadeOnDelete();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('sla_rules');
+        Schema::dropIfExists('priorities');
+        Schema::dropIfExists('statuses');
+    }
+};

src/database/migrations/2024_01_01_000070_create_templates_and_settings_tables.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('email_templates', function (Blueprint $table) {
+            $table->id();
+            $table->string('key')->unique();
+            $table->string('name');
+            $table->string('trigger_label');
+            $table->string('subject');
+            $table->text('body');
+            $table->timestamps();
+        });
+
+        Schema::create('response_templates', function (Blueprint $table) {
+            $table->id();
+            $table->string('label');
+            $table->text('body');
+            $table->timestamps();
+        });
+
+        Schema::create('settings', function (Blueprint $table) {
+            $table->string('key')->primary();
+            $table->text('value')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('settings');
+        Schema::dropIfExists('response_templates');
+        Schema::dropIfExists('email_templates');
+    }
+};

src/database/migrations/2024_01_01_000080_create_notification_settings_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('notification_settings', function (Blueprint $table) {
+            $table->id();
+            $table->string('trigger_key')->unique();
+            $table->string('trigger_label');
+            $table->boolean('enabled')->default(true);
+            $table->string('recipient')->default('client');
+            $table->foreignId('email_template_id')->nullable()->constrained('email_templates')->nullOnDelete();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('notification_settings');
+    }
+};

src/database/migrations/2024_01_01_000090_create_reply_quick_actions_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * status_key is a soft reference (like tickets.status_key) — no FK, so
+     * deleting a status in Admin never blocks or cascades into these rows.
+     */
+    public function up(): void
+    {
+        Schema::create('reply_quick_actions', function (Blueprint $table) {
+            $table->id();
+            $table->string('label');
+            $table->string('status_key')->nullable();
+            $table->unsignedInteger('sort_order')->default(0);
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('reply_quick_actions');
+    }
+};

src/database/migrations/2024_01_01_000100_create_api_clients_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('api_clients', function (Blueprint $table) {
+            $table->id();
+            $table->string('name');
+            $table->text('description')->nullable();
+            $table->foreignId('created_by')->nullable()->constrained('users')->nullOnDelete();
+            $table->timestamp('revoked_at')->nullable();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('api_clients');
+    }
+};

src/database/migrations/2024_01_01_000110_create_tickets_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('tickets', function (Blueprint $table) {
+            $table->id();
+            $table->string('number')->unique();
+            $table->foreignId('customer_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->string('email');
+            $table->string('name');
+            $table->foreignId('subcategory_id')->nullable()->constrained('subcategories')->nullOnDelete();
+            $table->string('subject');
+            $table->text('body');
+            $table->string('status_key');
+            $table->string('priority_key');
+            $table->foreignId('team_id')->nullable()->constrained('teams')->nullOnDelete();
+            $table->foreignId('assignee_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->foreignId('api_client_id')->nullable()->constrained('api_clients')->nullOnDelete();
+            $table->json('custom_fields')->nullable();
+            $table->timestamp('sla_notified_at')->nullable();
+            $table->unsignedInteger('time_spent_seconds')->default(0);
+            $table->timestamp('timer_started_at')->nullable();
+            $table->timestamps();
+
+            $table->index(['status_key', 'priority_key']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('tickets');
+    }
+};

src/database/migrations/2024_01_01_000120_create_ticket_messages_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('ticket_messages', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained()->cascadeOnDelete();
+            $table->string('author_name');
+            $table->boolean('internal')->default(false);
+            $table->text('body');
+            $table->boolean('edited')->default(false);
+            $table->foreignId('api_client_id')->nullable()->constrained('api_clients')->nullOnDelete();
+            $table->timestamps();
+        });
+
+        // Who wrote a message and in what role — a message with no row here
+        // is a system-generated entry (no author, no role).
+        Schema::create('ticket_message_authors', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('ticket_message_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('user_id')->nullable()->constrained('users')->nullOnDelete();
+            $table->foreignId('role_id')->nullable()->constrained('roles')->nullOnDelete();
+        });
+
+        Schema::create('ticket_attachments', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('message_id')->nullable()->constrained('ticket_messages')->nullOnDelete();
+            $table->string('original_name');
+            $table->string('path');
+            $table->unsignedBigInteger('size')->default(0);
+            $table->string('mime')->nullable();
+            $table->timestamps();
+        });
+
+        Schema::create('ticket_histories', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('ticket_id')->constrained()->cascadeOnDelete();
+            $table->string('text');
+            $table->timestamp('created_at')->nullable();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('ticket_histories');
+        Schema::dropIfExists('ticket_attachments');
+        Schema::dropIfExists('ticket_message_authors');
+        Schema::dropIfExists('ticket_messages');
+    }
+};

src/database/migrations/2024_01_01_000130_create_personal_access_tokens_table.php

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+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    public function up(): void
+    {
+        Schema::create('personal_access_tokens', function (Blueprint $table) {
+            $table->id();
+            $table->morphs('tokenable');
+            $table->text('name');
+            $table->string('token', 64)->unique();
+            $table->text('abilities')->nullable();
+            $table->timestamp('last_used_at')->nullable();
+            $table->timestamp('expires_at')->nullable()->index();
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('personal_access_tokens');
+    }
+};

src/database/seeders/DatabaseSeeder.php

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+<?php
+
+namespace Database\Seeders;
+
+use App\Models\Category;
+use App\Models\CustomField;
+use App\Models\EmailTemplate;
+use App\Models\NotificationSetting;
+use App\Models\Priority;
+use App\Models\ReplyQuickAction;
+use App\Models\ResponseTemplate;
+use App\Models\Role;
+use App\Models\SlaRule;
+use App\Models\Status;
+use App\Models\Subcategory;
+use App\Models\Team;
+use App\Models\User;
+use App\Models\UserField;
+use App\Support\Settings;
+use Illuminate\Database\Seeder;
+
+class DatabaseSeeder extends Seeder
+{
+    /** @var array<string, Subcategory> */
+    protected array $subs = [];
+
+    /** @var array<string, CustomField> */
+    protected array $fields = [];
+
+    /**
+     * Seeds the application with the same reference data currently
+     * configured in production (categories, custom fields, statuses,
+     * priorities/SLA, teams, templates, quick actions, settings) — no ticket
+     * data, and only a single local admin account instead of real users.
+     */
+    public function run(): void
+    {
+        $this->seedRoles();
+        $this->seedStatusesAndPriorities();
+        $this->seedCategories();
+        $this->seedCustomFields();
+        $this->seedTeams();
+        $this->seedUserFields();
+        $this->seedReplyQuickActions();
+        $this->seedResponseTemplates();
+        $this->seedEmailTemplatesAndNotifications();
+        $this->seedSettings();
+        $this->seedAdminUser();
+    }
+
+    protected function seedRoles(): void
+    {
+        foreach ([
+            ['key' => 'client', 'label' => 'Klient'],
+            ['key' => 'operator', 'label' => 'Operator'],
+            ['key' => 'admin', 'label' => 'Administrator'],
+        ] as $role) {
+            Role::query()->create($role);
+        }
+    }
+
+    protected function seedStatusesAndPriorities(): void
+    {
+        foreach ([
+            ['key' => 'new', 'label' => 'Nowe', 'color' => '#e90a0f', 'stage' => 'new', 'locked' => true, 'sort_order' => 1],
+            ['key' => 'open', 'label' => 'Otwarty', 'color' => '#b5abfc', 'stage' => 'open', 'locked' => true, 'sort_order' => 2],
+            ['key' => 'in_progress', 'label' => 'W trakcie', 'color' => '#2fd744', 'stage' => 'open', 'locked' => false, 'sort_order' => 3],
+            ['key' => 'waiting_customer', 'label' => 'Oczekuje na klienta', 'color' => '#82ccd0', 'stage' => 'open', 'locked' => false, 'sort_order' => 4],
+            ['key' => 'waiting_operator', 'label' => 'Oczekuje na operatora', 'color' => '#b5abfc', 'stage' => 'open', 'locked' => false, 'sort_order' => 5],
+            ['key' => 'on_hold', 'label' => 'Wstrzymany', 'color' => '#b5abfc', 'stage' => 'open', 'locked' => false, 'sort_order' => 6],
+            ['key' => 'closed', 'label' => 'Zamknięte', 'color' => '#75798c', 'stage' => 'closed', 'locked' => true, 'sort_order' => 7],
+        ] as $status) {
+            Status::query()->create($status);
+        }
+
+        foreach ([
+            ['key' => 'critical', 'label' => 'Krytyczny', 'color' => '#e60000', 'sort_order' => 1],
+            ['key' => 'high', 'label' => 'Wysoki', 'color' => '#0008f0', 'sort_order' => 2],
+            ['key' => 'medium', 'label' => 'Średni', 'color' => '#fd08f4', 'sort_order' => 3],
+            ['key' => 'low', 'label' => 'Niski', 'color' => '#1be748', 'sort_order' => 4],
+            ['key' => 'none', 'label' => 'Brak', 'color' => '#9184d9', 'sort_order' => 5],
+        ] as $priority) {
+            Priority::query()->create($priority);
+        }
+
+        foreach ([
+            ['critical', 30, 240],
+            ['high', 60, 480],
+            ['medium', 240, 1440],
+            ['low', 480, 4320],
+            ['none', 0, 0],
+        ] as [$priority, $response, $resolution]) {
+            SlaRule::query()->create([
+                'priority_key' => $priority,
+                'response_mins' => $response,
+                'resolution_mins' => $resolution,
+            ]);
+        }
+    }
+
+    protected function seedCategories(): void
+    {
+        $data = [
+            'IT-Pomoc' => [
+                'description' => 'Pomoc techniczna z sprzętem lub oprogramowaniem.',
+                'subs' => [
+                    'aktualizacje-systemu' => ['Aktualizacje systemu', 'Aktualizacja systemu lub konkretnej aplikacji.'],
+                    'backup' => ['Backup i odzyskiwanie danych', 'Tworzenie kopii zapasowych i przywracanie utraconych danych.'],
+                    'drukarki' => ['Drukarki i skanery', 'Problemy z drukarkami, skanerami i urządzeniami wielofunkcyjnymi.'],
+                    'incydent' => ['Incydent bezpieczeństwa', 'Zgłaszanie podejrzanych zdarzeń i naruszeń bezpieczeństwa IT.'],
+                    'it-inne' => ['Inne', 'Pozostałe sprawy związane z IT, niepasujące do innych kategorii.'],
+                    'internet' => ['Internet', 'Problemy z dostępem do internetu i połączeniem sieciowym.'],
+                    'konta' => ['Konta i dostępy', 'Zakładanie, modyfikacja i blokowanie kont oraz uprawnień w systemach.'],
+                    'oprogramowanie' => ['Oprogramowanie', 'Instalacja, aktualizacja i błędy aplikacji oraz oprogramowania.'],
+                    'poczta' => ['Poczta', 'Problemy ze skrzynką pocztową, wysyłką i odbiorem wiadomości e-mail.'],
+                    'pulpit-zdalny' => ['Pulpit zdalny', 'Dostęp i problemy z pulpitem zdalnym oraz zdalnym połączeniem do komputera.'],
+                    'reset-hasla' => ['Reset hasła', 'Resetowanie zapomnianych lub zablokowanych haseł do systemów.'],
+                    'siec-wewnetrzna' => ['Sieć wewnętrzna', 'Problemy z siecią lokalną i infrastrukturą sieciową w firmie.'],
+                    'sprzet' => ['Sprzęt komputerowy', 'Awarie i wsparcie dla komputerów, laptopów i akcesoriów.'],
+                    'telefon' => ['Telefon', 'Problemy z telefonią stacjonarną i komórkową.'],
+                    'vpn' => ['VPN', 'Problemy z połączeniem VPN i dostępem zdalnym do zasobów firmy.'],
+                ],
+            ],
+            'Zamówienia' => [
+                'description' => 'Zamawianie sprzętu, oprogramowania, licencji i materiałów biurowych.',
+                'subs' => [
+                    'zam-sprzet' => ['Zamówienie sprzętu IT', 'Wnioski o zakup nowego sprzętu komputerowego i akcesoriów.'],
+                    'zam-oprogramowanie' => ['Zamówienie oprogramowania/licencji', 'Wnioski o zakup oprogramowania i licencji.'],
+                    'zam-materialy' => ['Zamówienie materiałów biurowych', 'Zamawianie artykułów i materiałów biurowych.'],
+                    'zam-usluga' => ['Zamówienie usługi zewnętrznej', 'Zlecanie usług realizowanych przez firmy zewnętrzne.'],
+                ],
+            ],
+            'Administracja' => [
+                'description' => 'Sprawy administracyjne, kadrowe i biurowe.',
+                'subs' => [
+                    'wnioski-dokumenty' => ['Wnioski i dokumenty', 'Składanie wniosków i obieg dokumentów administracyjnych.'],
+                    'sprawy-kadrowe' => ['Sprawy kadrowe', 'Sprawy związane z zatrudnieniem, urlopami i dokumentacją pracowniczą.'],
+                    'obsluga-biura' => ['Obsługa biura', 'Sprawy związane z bieżącą obsługą i funkcjonowaniem biura.'],
+                    'dostep-budynek' => ['Dostęp do budynku / karty', 'Wydawanie i zarządzanie kartami dostępu do budynku.'],
+                ],
+            ],
+            'Delegacje' => [
+                'description' => 'Wnioski i rozliczenia związane z podróżami służbowymi.',
+                'subs' => [
+                    'del-krajowa' => ['Wniosek o delegację krajową', 'Zgłaszanie wyjazdów służbowych na terenie kraju.'],
+                    'del-zagraniczna' => ['Wniosek o delegację zagraniczną', 'Zgłaszanie wyjazdów służbowych za granicę.'],
+                    'del-rozliczenie' => ['Rozliczenie kosztów delegacji', 'Rozliczanie kosztów poniesionych podczas delegacji.'],
+                    'del-zaliczka' => ['Zaliczka na delegację', 'Wnioski o zaliczkę na poczet wydatków związanych z delegacją.'],
+                ],
+            ],
+        ];
+
+        foreach ($data as $name => $cat) {
+            $category = Category::query()->create(['name' => $name, 'description' => $cat['description']]);
+
+            foreach ($cat['subs'] as $slug => [$subName, $description]) {
+                $this->subs[$slug] = $category->subcategories()->create([
+                    'name' => $subName,
+                    'description' => $description,
+                ]);
+            }
+        }
+    }
+
+    protected function seedCustomFields(): void
+    {
+        $fields = [
+            'teamviewer' => ['Teamviewer-ID', 'text', null, ['aktualizacje-systemu', 'drukarki', 'oprogramowanie', 'pulpit-zdalny', 'siec-wewnetrzna', 'sprzet', 'vpn']],
+            'nazwa-systemu' => ['Nazwa systemu/aplikacji', 'text', null, ['aktualizacje-systemu', 'konta']],
+            'lokalizacja-biura' => ['Lokalizacja / numer biura', 'text', null, ['internet', 'siec-wewnetrzna']],
+            'lokalizacja-danych' => ['Lokalizacja danych do odzyskania', 'text', null, ['backup']],
+            'data-utraty' => ['Data utraty danych', 'date', null, ['backup']],
+            'model-urzadzenia' => ['Model urządzenia', 'text', null, ['drukarki']],
+            'typ-incydentu' => ['Typ incydentu', 'select', ['Phishing', 'Złośliwe oprogramowanie', 'Wyciek danych', 'Nieautoryzowany dostęp', 'Inne'], ['incydent']],
+            'dane-wrazliwe' => ['Dane wrażliwe ujawnione', 'checkbox', null, ['incydent']],
+            'opis-sprawy' => ['Opis sprawy', 'textarea', null, ['it-inne']],
+            'rodzaj-problemu-net' => ['Rodzaj problemu', 'select', ['Brak połączenia', 'Wolne łącze', 'Przerywane połączenie', 'Inne'], ['internet']],
+            'rodzaj-dostepu' => ['Rodzaj dostępu', 'select', ['Nowe konto', 'Zmiana uprawnień', 'Zablokowanie konta', 'Inne'], ['konta']],
+            'nazwa-aplikacji' => ['Nazwa aplikacji', 'text', null, ['oprogramowanie']],
+            'adres-email' => ['Adres e-mail', 'text', null, ['poczta']],
+            'rodzaj-problemu-mail' => ['Rodzaj problemu', 'select', ['Nie odbiera', 'Nie wysyła', 'Spam/Phishing', 'Skrzynka pełna', 'Inne'], ['poczta']],
+            'adres-stacji-zdalnej' => ['Adres/nazwa stacji zdalnej', 'text', null, ['pulpit-zdalny']],
+            'nazwa-systemu-konta' => ['Nazwa systemu/konta', 'text', null, ['reset-hasla']],
+            'numer-inwentarzowy' => ['Numer inwentarzowy sprzętu', 'text', null, ['sprzet']],
+            'numer-telefonu' => ['Numer telefonu służbowego', 'text', null, ['telefon']],
+            'model-telefonu' => ['Model telefonu', 'text', null, ['telefon']],
+            'lokalizacja-pracy-zdalnej' => ['Lokalizacja pracy zdalnej', 'text', null, ['vpn']],
+            'kwota' => ['Szacowana kwota (PLN)', 'number', null, ['zam-sprzet', 'zam-oprogramowanie', 'zam-materialy', 'zam-usluga']],
+            'centrum-kosztow' => ['Numer centrum kosztów', 'text', null, ['zam-sprzet', 'zam-oprogramowanie', 'zam-materialy', 'zam-usluga']],
+            'zgoda-przelozonego' => ['Zgoda przełożonego uzyskana', 'checkbox', null, ['zam-sprzet', 'zam-oprogramowanie', 'zam-materialy', 'zam-usluga']],
+            'rodzaj-wniosku' => ['Rodzaj wniosku', 'text', null, ['wnioski-dokumenty', 'sprawy-kadrowe', 'obsluga-biura', 'dostep-budynek']],
+            'termin-realizacji' => ['Termin realizacji', 'date', null, ['wnioski-dokumenty', 'sprawy-kadrowe', 'obsluga-biura', 'dostep-budynek']],
+            'miejsce-delegacji' => ['Miejsce delegacji', 'text', null, ['del-krajowa', 'del-zagraniczna', 'del-rozliczenie', 'del-zaliczka']],
+            'powod-delegacji' => ['Powód delegacji', 'text', null, ['del-krajowa', 'del-zagraniczna', 'del-rozliczenie', 'del-zaliczka']],
+            'data-poczatku-delegacji' => ['Data początku delegacji', 'date', null, ['del-krajowa', 'del-zagraniczna', 'del-rozliczenie', 'del-zaliczka']],
+            'data-konca-delegacji' => ['Data końca delegacji', 'date', null, ['del-krajowa', 'del-zagraniczna', 'del-rozliczenie', 'del-zaliczka']],
+            'srodki-transportu' => ['Środki transportu', 'select', ['Samochód', 'Pociąg', 'Samolot', 'Autobus', 'Inne'], ['del-krajowa', 'del-zagraniczna', 'del-rozliczenie', 'del-zaliczka']],
+            'hotel' => ['Hotel', 'select', [
+                'Brak', 'Dowolny', 'Inny wskazany', 'Antares', 'Countryard (Gdynia)', 'Countryard by Mariot Szczecin',
+                'Dom Muzyka', 'Focus Szczecin', 'Moxy Szczecin City', 'My Story', 'Qubus Hotel Gdańsk',
+                'Radisson Blu Hotel Szczecin', 'Różany Gaj', 'Vulcan', 'Millenium (Świnoujście)', 'Grand Focus (Szczecin)',
+            ], ['del-krajowa', 'del-zagraniczna', 'del-rozliczenie', 'del-zaliczka']],
+        ];
+
+        foreach ($fields as $slug => [$label, $type, $options, $subSlugs]) {
+            $field = CustomField::query()->create([
+                'label' => $label,
+                'type' => $type,
+                'required' => false,
+                'options' => $options,
+                'sort_order' => count($this->fields),
+            ]);
+
+            $this->fields[$slug] = $field;
+
+            foreach ($subSlugs as $position => $subSlug) {
+                $field->subcategories()->attach($this->subs[$subSlug]->id, ['position' => $position]);
+            }
+        }
+    }
+
+    protected function seedTeams(): void
+    {
+        $teams = [
+            'IT' => array_keys(array_filter($this->subs, fn ($_, $slug) => in_array($slug, [
+                'aktualizacje-systemu', 'backup', 'drukarki', 'incydent', 'it-inne', 'internet', 'konta',
+                'oprogramowanie', 'poczta', 'pulpit-zdalny', 'reset-hasla', 'siec-wewnetrzna', 'sprzet', 'telefon', 'vpn',
+            ], true), ARRAY_FILTER_USE_BOTH)),
+            'Administracja' => ['wnioski-dokumenty', 'sprawy-kadrowe', 'obsluga-biura', 'dostep-budynek', 'del-krajowa', 'del-zagraniczna', 'del-rozliczenie', 'del-zaliczka'],
+            'Zakupy' => ['zam-sprzet', 'zam-oprogramowanie', 'zam-materialy', 'zam-usluga'],
+        ];
+
+        foreach ($teams as $name => $subSlugs) {
+            $team = Team::query()->create(['name' => $name]);
+            $team->subcategories()->attach(array_map(fn ($slug) => $this->subs[$slug]->id, $subSlugs));
+        }
+    }
+
+    protected function seedUserFields(): void
+    {
+        foreach ([
+            ['label' => 'Stanowisko', 'ldap_attribute' => 'title', 'sort_order' => 2],
+            ['label' => 'Dział', 'ldap_attribute' => 'department', 'sort_order' => 3],
+            ['label' => 'Firma', 'ldap_attribute' => 'company', 'sort_order' => 4],
+            ['label' => 'Mob', 'ldap_attribute' => 'mobile', 'sort_order' => 5],
+            ['label' => 'Stacjonarny', 'ldap_attribute' => 'telephone', 'sort_order' => 6],
+            ['label' => 'Biuro', 'ldap_attribute' => 'phisical_delivery_office_name', 'sort_order' => 7],
+        ] as $field) {
+            UserField::query()->create([
+                'label' => $field['label'],
+                'type' => 'text',
+                'ldap_attribute' => $field['ldap_attribute'],
+                'sort_order' => $field['sort_order'],
+            ]);
+        }
+    }
+
+    protected function seedReplyQuickActions(): void
+    {
+        foreach ([
+            ['label' => 'Wyślij i „Oczekuje na klienta”', 'status_key' => 'waiting_customer', 'sort_order' => 1],
+            ['label' => 'Wyślij i zamknij', 'status_key' => 'closed', 'sort_order' => 3],
+        ] as $action) {
+            ReplyQuickAction::query()->create($action);
+        }
+    }
+
+    protected function seedResponseTemplates(): void
+    {
+        foreach ([
+            ['label' => 'Prośba o więcej informacji', 'body' => 'Dziękujemy za zgłoszenie. Czy mógłby Pan/Pani podać więcej szczegółów oraz zrzut ekranu problemu?'],
+            ['label' => 'Restart usuwa problem', 'body' => 'Prosimy o zrestartowanie urządzenia/aplikacji i sprawdzenie, czy problem nadal występuje.'],
+            ['label' => 'Zgłoszenie rozwiązane', 'body' => 'Zgłoszenie zostało rozwiązane. Dziękujemy za cierpliwość — w razie dalszych pytań prosimy o kontakt.'],
+        ] as $template) {
+            ResponseTemplate::query()->create($template);
+        }
+    }
+
+    /**
+     * Email template bodies are rendered as raw HTML (see
+     * Settings::renderEmailLayout() / TicketNotification), so every body
+     * here is proper markup — paragraphs instead of bare "\n\n", and the
+     * {link} placeholder wrapped in a real <a> tag instead of being dropped
+     * in as plain text.
+     */
+    protected function seedEmailTemplatesAndNotifications(): void
+    {
+        $footer = '<p>Pozdrawiamy,<br>Zespół Wsparcia</p>';
+        $link = '<p>Podgląd zgłoszenia: <a href="{link}" rel="noopener noreferrer" target="_blank">Kliknij tu</a></p>';
+
+        $templates = [
+            'tpl-new' => [
+                'name' => 'Nowe zgłoszenie przyjęte', 'trigger_label' => 'Zgłoszenie utworzone',
+                'subject' => 'Otrzymaliśmy Twoje zgłoszenie #{numer}',
+                'body' => '<p>Cześć {imie},</p><p>Otrzymaliśmy Twoje zgłoszenie „{temat}”. Nasz zespół zajmie się nim najszybciej jak to możliwe.</p>'.$link.$footer,
+            ],
+            'tpl-status' => [
+                'name' => 'Zmiana statusu', 'trigger_label' => 'Status zgłoszenia zmieniony',
+                'subject' => 'Aktualizacja zgłoszenia #{numer}',
+                'body' => '<p>Cześć {imie},</p><p>Status Twojego zgłoszenia „{temat}” zmienił się na: {status}.</p>'.$link.$footer,
+            ],
+            'tpl-category' => [
+                'name' => 'Zmiana kategorii', 'trigger_label' => 'Kategoria zgłoszenia zmieniona',
+                'subject' => 'Zmieniono kategorię zgłoszenia #{numer}',
+                'body' => '<p>Cześć {imie},</p><p>Kategoria Twojego zgłoszenia „{temat}” została zmieniona na: {kategoria}.</p>'.$link.$footer,
+            ],
+            'tpl-assignee' => [
+                'name' => 'Zmiana przypisanego operatora', 'trigger_label' => 'Przypisany operator zmieniony',
+                'subject' => 'Zmieniono osobę obsługującą zgłoszenie #{numer}',
+                'body' => '<p>Cześć {imie},</p><p>Twoim zgłoszeniem „{temat}” zajmie się teraz: {operator}.</p>'.$link.$footer,
+            ],
+            'tpl-priority' => [
+                'name' => 'Zmiana priorytetu', 'trigger_label' => 'Priorytet zgłoszenia zmieniony',
+                'subject' => 'Zmieniono priorytet zgłoszenia #{numer}',
+                'body' => '<p>Cześć {imie},</p><p>Priorytet Twojego zgłoszenia „{temat}” zmienił się na: {priorytet}.</p>'.$link.$footer,
+            ],
+            'tpl-team' => [
+                'name' => 'Zmiana zespołu', 'trigger_label' => 'Zespół obsługujący zmieniony',
+                'subject' => 'Zmieniono zespół obsługujący zgłoszenie #{numer}',
+                'body' => '<p>Cześć {imie},</p><p>Twoim zgłoszeniem „{temat}” zajmuje się teraz zespół: {zespol}.</p>'.$link.$footer,
+            ],
+            'tpl-closed' => [
+                'name' => 'Zgłoszenie zamknięte', 'trigger_label' => 'Status = Zamknięte',
+                'subject' => 'Zgłoszenie #{numer} zostało zamknięte',
+                'body' => '<p>Cześć {imie},</p><p>Twoje zgłoszenie „{temat}” zostało zamknięte. Jeśli temat nie został rozwiązany, odpowiedz na tego maila lub zgłoś sprawę ponownie.</p>'.$link.$footer,
+            ],
+            'tpl-reply' => [
+                'name' => 'Nowa odpowiedź operatora', 'trigger_label' => 'Operator odpowiedział',
+                'subject' => 'Nowa odpowiedź w zgłoszeniu #{numer}',
+                'body' => '<p>Cześć {imie},</p><p>Otrzymałeś/aś nową odpowiedź w zgłoszeniu „{temat}”.</p>'.$link.$footer,
+            ],
+            'tpl-sla-breach' => [
+                'name' => 'Przekroczenie SLA', 'trigger_label' => 'SLA przekroczone — operator',
+                'subject' => 'Przekroczono SLA zgłoszenia #{numer}',
+                'body' => '<p>Cześć {operator},</p><p>Zgłoszenie „{temat}” (#{numer}) przekroczyło ustalony czas rozwiązania SLA.</p>'.$link.$footer,
+            ],
+        ];
+
+        $ids = [];
+
+        foreach ($templates as $key => $tpl) {
+            $ids[$key] = EmailTemplate::query()->create([
+                'key' => $key,
+                'name' => $tpl['name'],
+                'trigger_label' => $tpl['trigger_label'],
+                'subject' => $tpl['subject'],
+                'body' => $tpl['body'],
+            ])->id;
+        }
+
+        foreach ([
+            ['trigger_key' => 'ticket_created', 'trigger_label' => 'Nowe zgłoszenie utworzone', 'enabled' => true, 'recipient' => 'client', 'template' => 'tpl-new'],
+            ['trigger_key' => 'status_changed', 'trigger_label' => 'Zmiana statusu zgłoszenia', 'enabled' => true, 'recipient' => 'client', 'template' => 'tpl-status'],
+            ['trigger_key' => 'category_changed', 'trigger_label' => 'Zmiana kategorii zgłoszenia', 'enabled' => false, 'recipient' => 'client', 'template' => 'tpl-category'],
+            ['trigger_key' => 'assignee_changed', 'trigger_label' => 'Zmiana przypisanego operatora', 'enabled' => false, 'recipient' => 'client', 'template' => 'tpl-assignee'],
+            ['trigger_key' => 'priority_changed', 'trigger_label' => 'Zmiana priorytetu', 'enabled' => false, 'recipient' => 'client', 'template' => 'tpl-priority'],
+            ['trigger_key' => 'team_changed', 'trigger_label' => 'Zmiana zespołu obsługującego', 'enabled' => false, 'recipient' => 'client', 'template' => 'tpl-team'],
+            ['trigger_key' => 'ticket_closed', 'trigger_label' => 'Zgłoszenie zamknięte', 'enabled' => true, 'recipient' => 'client', 'template' => 'tpl-closed'],
+            ['trigger_key' => 'operator_replied', 'trigger_label' => 'Nowa odpowiedź operatora', 'enabled' => true, 'recipient' => 'client', 'template' => 'tpl-reply'],
+            ['trigger_key' => 'sla_breached', 'trigger_label' => 'Przekroczono SLA (powiadom operatora)', 'enabled' => false, 'recipient' => 'operator', 'template' => 'tpl-sla-breach'],
+        ] as $setting) {
+            NotificationSetting::query()->create([
+                'trigger_key' => $setting['trigger_key'],
+                'trigger_label' => $setting['trigger_label'],
+                'enabled' => $setting['enabled'],
+                'recipient' => $setting['recipient'],
+                'email_template_id' => $ids[$setting['template']],
+            ]);
+        }
+    }
+
+    /**
+     * Carries over the real branding/behavior configuration as-is; SMTP and
+     * LDAP connection details are seeded with placeholder example values
+     * instead of production secrets/hosts — an admin fills in the real ones
+     * from the Admin > Konfiguracja panel.
+     */
+    protected function seedSettings(): void
+    {
+        $settings = [
+            'company_name' => 'Servicedesk',
+            'company_logo_path' => null,
+            'accent_color' => '#2c55e2',
+            'timezone' => 'Europe/Warsaw',
+            'default_status' => 'new',
+            'auto_assign_by_category' => '1',
+            'allow_attachments' => '1',
+            'attachment_max_size_kb' => '10240',
+            'attachment_max_count' => '5',
+            'attachment_max_total_size_kb' => '20480',
+            'attachment_allowed_types' => 'jpg,jpeg,png,pdf,doc,docx,xls,xlsx,zip,txt',
+            'session_lifetime_minutes' => '120',
+
+            'login_notice_type' => 'info',
+            'login_notice_html' => '<p class="ql-align-center"><strong style="color: rgb(230, 0, 0);">Informacja o logowaniu</strong></p><p class="ql-align-center"><span style="color: rgb(255, 255, 255);">Aby uzyskać dostęp do serwisu, użyj swoich standardowych danych służbowych:</span></p><hr><p class="ql-align-center"><strong style="color: rgb(255, 255, 255);">Nazwa użytkownika</strong><span style="color: rgb(255, 255, 255);">: (np. jkowalski)</span></p><p class="ql-align-center"><strong style="color: rgb(255, 255, 255);">Hasło</strong><span style="color: rgb(255, 255, 255);">: Takie samo, jak do komputera</span></p>',
+
+            'email_footer' => '<p>Ta wiadomość została wygenerowana automatycznie przez system {firma} — prosimy na nią nie odpowiadać.</p>',
+            'email_layout_html' => '<div style="max-width:560px;margin:0 auto;padding:32px;background:#ffffff;border:1px solid #e5e5ea;border-radius:12px;font-family:Arial,Helvetica,sans-serif;color:#23252d"><div style="font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:0.05em;color:#8a8a93;margin-bottom:18px">{firma}</div><div style="font-size:14px;line-height:1.6">{tresc}</div><div style="border-top:1px solid #e5e5ea;margin:24px 0 16px"></div><div style="font-size:12px;line-height:1.5;color:#8a8a93">{stopka}</div></div>',
+
+            'restrict_user_creation_to_ldap' => '0',
+            'restrict_tickets_to_ldap' => '1',
+
+            // LDAP — example connection details, not production credentials.
+            'ldap_enabled' => '1',
+            'ldap_host' => 'ldap.example.com',
+            'ldap_port' => '389',
+            'ldap_base_dn' => 'dc=example,dc=com',
+            'ldap_bind_dn' => 'cn=admin,dc=example,dc=com',
+            'ldap_bind_password' => 'changeme-ldap-password',
+            'ldap_use_ssl' => '0',
+            'ldap_user_filter' => '(uid={0})',
+            'ldap_auto_provision_guests' => '1',
+
+            // SMTP — example connection details, not production credentials.
+            'mail_smtp_enabled' => '1',
+            'mail_smtp_host' => 'smtp.example.com',
+            'mail_smtp_port' => '587',
+            'mail_smtp_encryption' => 'tls',
+            'mail_smtp_username' => 'noreply@example.com',
+            'mail_smtp_password' => 'changeme-smtp-password',
+            'mail_from_address' => 'noreply@example.com',
+            'mail_from_name' => 'Servicedesk',
+        ];
+
+        foreach ($settings as $key => $value) {
+            Settings::set($key, $value);
+        }
+    }
+
+    /**
+     * The only account this seeder creates: a local (non-LDAP) admin login
+     * for initial/emergency access. The login form's LDAP lookup falls back
+     * to matching by e-mail + local password (see Livewire\Auth\Login), so
+     * "admin" doubles as both username and e-mail here.
+     */
+    protected function seedAdminUser(): void
+    {
+        User::query()->create([
+            'name' => 'Administrator',
+            'email' => 'admin@example.com',
+            'password' => 'admin',
+            'roles' => ['admin'],
+        ]);
+    }
+}