- Triggers (Admin > Wyzwalacze): event-driven rules that fire immediately on
  a ticket lifecycle event (created/updated/status/priority/assignee/team/
  category changed, new reply), with AND-conditions and ordered actions
  (set status/priority/team/assignee, send e-mail). Ships its own dedicated,
  freely add/edit/delete-able e-mail templates, kept separate from the fixed
  system templates.
- Ticket watching: operators can star/"Obserwuj" any ticket to follow it
  regardless of assignment/team.
- Real-time notification bell (private per-user broadcast channel, 30s
  fallback poll) with an opt-in in-tab browser push notification.
- Per-user notification preferences (/settings/notifications): scope
  (mine/unassigned/watched/all) and e-mail toggle per event category.
- Admin > Integracje: new tab for LDAP/AD + BookStack config, split out of
  Konfiguracja.
- Operator queue: Podkategoria/Zespół/Utworzono columns (off by default).
- Obserwuj button moved next to the auto-refresh countdown; trigger
  condition builder shows subcategory/zgłaszający as name dropdowns instead
  of raw IDs; /settings/notifications got a back link, full-width push
  card, and a bordered table container; admin panel tab and operator queue
  view now persist across a plain page refresh.
- Docs: README/ARCHITECTURE/wiki updated for all of the above.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
This commit is contained in:
2026-07-22 23:43:01 +02:00
parent 0b06687ea1
commit ab90abcaa3
47 changed files with 2480 additions and 139 deletions

View File

@@ -184,6 +184,11 @@ class User extends Authenticatable implements LdapAuthenticatable
return $this->hasMany(Ticket::class, 'customer_id');
}
public function watchedTickets(): BelongsToMany
{
return $this->belongsToMany(Ticket::class, 'ticket_watchers');
}
public function ticketsAssigned(): HasMany
{
return $this->hasMany(Ticket::class, 'assignee_id');