v1.1.3

- Triggers (Admin > Wyzwalacze): event-driven rules that fire immediately on
  a ticket lifecycle event (created/updated/status/priority/assignee/team/
  category changed, new reply), with AND-conditions and ordered actions
  (set status/priority/team/assignee, send e-mail). Ships its own dedicated,
  freely add/edit/delete-able e-mail templates, kept separate from the fixed
  system templates.
- Ticket watching: operators can star/"Obserwuj" any ticket to follow it
  regardless of assignment/team.
- Real-time notification bell (private per-user broadcast channel, 30s
  fallback poll) with an opt-in in-tab browser push notification.
- Per-user notification preferences (/settings/notifications): scope
  (mine/unassigned/watched/all) and e-mail toggle per event category.
- Admin > Integracje: new tab for LDAP/AD + BookStack config, split out of
  Konfiguracja.
- Operator queue: Podkategoria/Zespół/Utworzono columns (off by default).
- Obserwuj button moved next to the auto-refresh countdown; trigger
  condition builder shows subcategory/zgłaszający as name dropdowns instead
  of raw IDs; /settings/notifications got a back link, full-width push
  card, and a bordered table container; admin panel tab and operator queue
  view now persist across a plain page refresh.
- Docs: README/ARCHITECTURE/wiki updated for all of the above.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/app/Models/NotificationPreference.php

@@ -0,0 +1,68 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+
+#[Fillable(['user_id', 'event_category', 'scope_mine', 'scope_unassigned', 'scope_watched', 'scope_all', 'email'])]
+class NotificationPreference extends Model
+{
+    public const CATEGORIES = ['new_ticket', 'ticket_update', 'escalation'];
+
+    /**
+     * Applied whenever a user has never touched a given row — including
+     * every user created after this feature ships (new hires, LDAP JIT
+     * provisioning). new_ticket defaults to exactly what
+     * TicketService::notifyOperatorsForNewTicket() used to do
+     * unconditionally (notify every relevant operator, by mail and bell),
+     * so shipping this feature doesn't silently change what the existing
+     * admin account already receives. ticket_update/escalation have no
+     * current staff-facing equivalent, so any default there is purely
+     * additive rather than a behavior change.
+     */
+    public const DEFAULTS = [
+        'new_ticket' => ['scope_mine' => false, 'scope_unassigned' => false, 'scope_watched' => false, 'scope_all' => true, 'email' => true],
+        'ticket_update' => ['scope_mine' => true, 'scope_unassigned' => false, 'scope_watched' => true, 'scope_all' => false, 'email' => false],
+        'escalation' => ['scope_mine' => true, 'scope_unassigned' => false, 'scope_watched' => true, 'scope_all' => false, 'email' => true],
+    ];
+
+    protected function casts(): array
+    {
+        return [
+            'scope_mine' => 'boolean',
+            'scope_unassigned' => 'boolean',
+            'scope_watched' => 'boolean',
+            'scope_all' => 'boolean',
+            'email' => 'boolean',
+        ];
+    }
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    /**
+     * Always returns a usable row — the persisted one if the user has ever
+     * toggled this category, DEFAULTS[$category] otherwise — so callers
+     * never need to null-check.
+     */
+    public static function rowFor(User $user, string $category): array
+    {
+        $row = static::query()->where('user_id', $user->id)->where('event_category', $category)->first();
+
+        if (! $row) {
+            return static::DEFAULTS[$category];
+        }
+
+        return [
+            'scope_mine' => $row->scope_mine,
+            'scope_unassigned' => $row->scope_unassigned,
+            'scope_watched' => $row->scope_watched,
+            'scope_all' => $row->scope_all,
+            'email' => $row->email,
+        ];
+    }
+}

src/app/Models/Ticket.php

@@ -6,6 +6,7 @@ use Illuminate\Database\Eloquent\Attributes\Fillable;
 use Illuminate\Database\Eloquent\Builder;
 use Illuminate\Database\Eloquent\Model;
 use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\BelongsToMany;
 use Illuminate\Database\Eloquent\Relations\HasMany;
 use Illuminate\Support\Carbon;
 use Illuminate\Support\Facades\DB;
@@ -56,6 +57,16 @@ class Ticket extends Model
         return $this->belongsTo(Subcategory::class);
     }
 
+    public function watchers(): BelongsToMany
+    {
+        return $this->belongsToMany(User::class, 'ticket_watchers');
+    }
+
+    public function isWatchedBy(User $user): bool
+    {
+        return $this->watchers()->where('users.id', $user->id)->exists();
+    }
+
     public function status(): BelongsTo
     {
         return $this->belongsTo(Status::class, 'status_key');

src/app/Models/Trigger.php

@@ -0,0 +1,33 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\Model;
+
+#[Fillable(['name', 'enabled', 'event', 'conditions', 'actions', 'sort_order'])]
+class Trigger extends Model
+{
+    public const EVENTS = [
+        'ticket_created', 'ticket_updated', 'status_changed', 'priority_changed',
+        'assignee_changed', 'team_changed', 'category_changed', 'comment_added',
+    ];
+
+    public const CONDITION_FIELDS = [
+        'status_key', 'priority_key', 'team_id', 'subcategory_id', 'assignee_id', 'customer_id', 'subject', 'body',
+    ];
+
+    public const CONDITION_OPERATORS = ['equals', 'not_equals', 'is_empty', 'is_not_empty', 'contains'];
+
+    public const ACTION_TYPES = ['set_status', 'set_priority', 'set_team', 'set_assignee', 'send_notification'];
+
+    protected function casts(): array
+    {
+        return [
+            'enabled' => 'boolean',
+            'conditions' => 'array',
+            'actions' => 'array',
+            'sort_order' => 'integer',
+        ];
+    }
+}

src/app/Models/TriggerEmailTemplate.php

@@ -0,0 +1,26 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Attributes\Fillable;
+use Illuminate\Database\Eloquent\Model;
+
+#[Fillable(['name', 'subject', 'body'])]
+class TriggerEmailTemplate extends Model
+{
+    public function render(array $placeholders): array
+    {
+        $replace = function (string $text) use ($placeholders): string {
+            foreach ($placeholders as $key => $value) {
+                $text = str_replace('{'.$key.'}', (string) $value, $text);
+            }
+
+            return $text;
+        };
+
+        return [
+            'subject' => $replace($this->subject),
+            'body' => $replace($this->body),
+        ];
+    }
+}

src/app/Models/User.php

@@ -184,6 +184,11 @@ class User extends Authenticatable implements LdapAuthenticatable
         return $this->hasMany(Ticket::class, 'customer_id');
     }
 
+    public function watchedTickets(): BelongsToMany
+    {
+        return $this->belongsToMany(Ticket::class, 'ticket_watchers');
+    }
+
     public function ticketsAssigned(): HasMany
     {
         return $this->hasMany(Ticket::class, 'assignee_id');