v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/tests/Feature/OperatorQueueClosedTabTest.php

@@ -1,6 +1,7 @@
 <?php
 
 use App\Livewire\Operator\Queue;
+use App\Models\Team;
 use Livewire\Livewire;
 
 test('the operator queue has a dedicated tab listing only closed tickets', function () {
@@ -31,34 +32,62 @@ test('the "Otwarte" tab never shows closed tickets', function () {
         ->assertDontSee($closed->number);
 });
 
-test('the "Otwarte" tab does not offer "Zamknięte" as a status filter option', function () {
+test('no tab other than "Zamknięte" offers "Zamknięte" as a status filter option', function () {
     seedStatusesAndPriorities();
-    $operator = operatorUser('all-no-closed-filter@example.com');
+    $operator = operatorUser('no-closed-filter-elsewhere@example.com');
 
-    $keys = Livewire::actingAs($operator)->test(Queue::class)
-        ->instance()->filterableStatuses->pluck('key')->all();
+    foreach (['all', 'mine', 'unassigned'] as $queue) {
+        $keys = Livewire::actingAs($operator)->test(Queue::class)
+            ->call('setQueue', $queue)
+            ->instance()->filterableStatuses->pluck('key')->all();
 
-    expect($keys)->not->toContain('closed');
+        expect($keys)->not->toContain('closed');
+    }
 });
 
-test('other tabs still offer "Zamknięte" as a status filter option', function () {
+test('the "Zamknięte" tab offers "Zamknięte" as a status filter option', function () {
     seedStatusesAndPriorities();
-    $operator = operatorUser('mine-has-closed-filter@example.com');
+    $operator = operatorUser('closed-tab-has-closed-filter@example.com');
 
     $keys = Livewire::actingAs($operator)->test(Queue::class)
-        ->call('setQueue', 'mine')
+        ->call('setQueue', 'closed')
         ->instance()->filterableStatuses->pluck('key')->all();
 
     expect($keys)->toContain('closed');
 });
 
-test('switching to "Otwarte" resets an active "Zamknięte" status filter, since it would always be empty there', function () {
+test('"Moje zgłoszenia", "Nieprzypisane" and team tabs never show closed tickets, only "Zamknięte" does', function () {
+    seedStatusesAndPriorities();
+    $team = Team::query()->create(['name' => 'Support']);
+    $operator = operatorUser('closed-excluded-everywhere@example.com');
+    $operator->teams()->attach($team->id);
+
+    $mine = makeTicket(['number' => '3001', 'status_key' => 'closed', 'assignee_id' => $operator->id]);
+    $unassigned = makeTicket(['number' => '3002', 'status_key' => 'closed', 'assignee_id' => null]);
+    $teamTicket = makeTicket(['number' => '3003', 'status_key' => 'closed', 'team_id' => $team->id]);
+
+    foreach (['mine', 'unassigned', 'team:'.$team->id] as $queue) {
+        Livewire::actingAs($operator)->test(Queue::class)
+            ->call('setQueue', $queue)
+            ->assertDontSee($mine->number)
+            ->assertDontSee($unassigned->number)
+            ->assertDontSee($teamTicket->number);
+    }
+
+    Livewire::actingAs($operator)->test(Queue::class)
+        ->call('setQueue', 'closed')
+        ->assertSee($mine->number)
+        ->assertSee($unassigned->number)
+        ->assertSee($teamTicket->number);
+});
+
+test('switching away from "Zamknięte" resets an active "Zamknięte" status filter, since it would always be empty elsewhere', function () {
     seedStatusesAndPriorities();
     $operator = operatorUser('reset-filter@example.com');
 
     Livewire::actingAs($operator)->test(Queue::class)
         ->call('setQueue', 'closed')
         ->set('filterStatus', 'closed')
-        ->call('setQueue', 'all')
+        ->call('setQueue', 'mine')
         ->assertSet('filterStatus', 'all');
 });