v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/resources/views/livewire/operator/queue.blade.php

@@ -74,6 +74,34 @@
                     @endforeach
                 </select>
 
+                <div class="queue-filters-saved" x-data="{ open: false, adding: false }">
+                    <button type="button" class="btn btn-secondary" @click="open = ! open" style="display:flex;align-items:center;justify-content:center;gap:6px">
+                        <span class="material-symbols-outlined" style="font-size:18px">bookmark</span>
+                        Zapisane widoki
+                    </button>
+                    <div x-show="open" x-cloak @click.outside="open = false; adding = false" style="position:absolute;top:100%;left:0;margin-top:4px;background:var(--color-surface);border:1px solid var(--color-divider);border-radius:8px;box-shadow:var(--shadow-md);z-index:30;padding:6px;min-width:220px">
+                        @forelse ($this->savedViews as $view)
+                            <div style="display:flex;align-items:center;gap:4px;padding:2px 2px 2px 8px;border-radius:5px;{{ $savedViewId === $view->id ? 'background:color-mix(in srgb, var(--color-accent) 12%, transparent)' : '' }}">
+                                <button type="button" wire:click="applySavedView({{ $view->id }})" style="flex:1;min-width:0;text-align:left;background:none;border:none;cursor:pointer;padding:6px 0;font-size:13px;color:{{ $savedViewId === $view->id ? 'var(--color-accent)' : 'inherit' }};overflow:hidden;text-overflow:ellipsis;white-space:nowrap">{{ $view->name }}</button>
+                                <span class="material-symbols-outlined" style="font-size:16px;cursor:pointer;flex:none;opacity:{{ $view->is_default ? '1' : '0.4' }};color:{{ $view->is_default ? 'var(--color-accent)' : 'inherit' }}" title="Ustaw jako domyślny" wire:click="setDefaultView({{ $view->id }})">star</span>
+                                <span class="material-symbols-outlined" style="font-size:16px;cursor:pointer;flex:none;opacity:0.6" title="Usuń" wire:click="deleteSavedView({{ $view->id }})">delete</span>
+                            </div>
+                        @empty
+                            <p class="text-muted" style="font-size:12px;margin:2px 8px">Brak zapisanych widoków.</p>
+                        @endforelse
+
+                        <div style="border-top:1px solid var(--color-divider);margin:4px 0"></div>
+
+                        <template x-if="! adding">
+                            <button type="button" class="btn btn-secondary btn-block" @click="adding = true" style="font-size:12.5px">+ Zapisz bieżące filtry…</button>
+                        </template>
+                        <div x-show="adding" style="display:flex;gap:6px;padding:4px 2px">
+                            <input class="input" style="flex:1;font-size:12.5px" placeholder="Nazwa widoku" wire:model="newViewName" @keydown.enter="$wire.saveCurrentView(); adding = false">
+                            <button type="button" class="btn btn-primary" style="flex:none;padding:6px 10px" @click="$wire.saveCurrentView(); adding = false">Zapisz</button>
+                        </div>
+                    </div>
+                </div>
+
                 <div class="queue-filters-columns" x-data="{ open: false }">
                     <button type="button" class="btn btn-secondary" @click="open = ! open" style="display:flex;align-items:center;justify-content:center;gap:6px">
                         <span class="material-symbols-outlined" style="font-size:18px">view_column</span>