v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/resources/views/livewire/operator/new-ticket.blade.php

@@ -65,6 +65,9 @@
                     <span class="tag tag-outline">{{ $this->selectedCategory?->name }} / {{ $this->selectedSubcategory?->name }}</span>
                     <button type="button" class="btn btn-ghost" style="padding:0" wire:click="backToSubcategory">Zmień</button>
                 </div>
+
+                <x-bookstack-suggestions :articles="$this->suggestedArticles" />
+
                 <div class="field">
                     <label>Temat</label>
                     <input class="input" wire:model="subject">
@@ -82,8 +85,16 @@
 
                 <div class="field">
                     <label>Załączniki</label>
-                    <div style="border:1px dashed var(--color-divider);border-radius:8px;padding:14px;display:flex;flex-wrap:wrap;align-items:center;gap:10px">
+                    <div
+                        x-data="{ dragging: false }"
+                        @dragover.prevent="dragging = true"
+                        @dragleave.prevent="dragging = false"
+                        @drop.prevent="dragging = false; const input = $el.querySelector('input[type=file]'); input.files = $event.dataTransfer.files; input.dispatchEvent(new Event('change'))"
+                        :style="{ borderColor: dragging ? 'var(--color-accent)' : undefined, background: dragging ? 'color-mix(in srgb, var(--color-accent) 8%, transparent)' : undefined }"
+                        style="border:1px dashed var(--color-divider);border-radius:8px;padding:14px;display:flex;flex-wrap:wrap;align-items:center;gap:10px"
+                    >
                         <label class="btn btn-secondary" style="cursor:pointer">Wybierz pliki<input type="file" multiple style="display:none" wire:model="attachments"></label>
+                        <span class="text-muted" style="font-size:12px">lub przeciągnij pliki tutaj</span>
                         @forelse ($attachments as $i => $file)
                             <span class="text-muted" style="font-size:13px;display:flex;align-items:center;gap:6px">
                                 {{ $file->getClientOriginalName() }}