v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/resources/views/livewire/notification-bell.blade.php

@@ -0,0 +1,36 @@
+<div x-data="{ open: false }" @click.outside="open = false" style="position:relative;display:inline-block" wire:poll.30s="$refresh">
+    <button type="button" class="btn btn-secondary" @click="open = !open" style="position:relative;display:flex;align-items:center;gap:0;padding:8px">
+        <span class="material-symbols-outlined" style="font-size:18px">notifications</span>
+        @if ($this->unreadCount)
+            <span style="position:absolute;top:2px;right:2px;min-width:16px;height:16px;padding:0 3px;border-radius:8px;background:var(--color-accent);color:#fff;font-size:10px;line-height:16px;text-align:center">{{ $this->unreadCount > 9 ? '9+' : $this->unreadCount }}</span>
+        @endif
+    </button>
+
+    <div
+        x-show="open"
+        x-cloak
+        style="position:absolute;top:100%;right:0;margin-top:6px;background:var(--color-surface);border:1px solid var(--color-divider);border-radius:8px;box-shadow:var(--shadow-md);width:320px;max-height:420px;overflow-y:auto;z-index:30"
+    >
+        <div style="display:flex;align-items:center;justify-content:space-between;padding:10px 14px;border-bottom:1px solid var(--color-divider)">
+            <span style="font-size:12.5px;font-weight:600">Powiadomienia</span>
+            @if ($this->unreadCount)
+                <button type="button" wire:click="markAllAsRead" style="font-size:11.5px;background:none;border:none;color:var(--color-accent);cursor:pointer;padding:0">Oznacz wszystkie jako przeczytane</button>
+            @endif
+        </div>
+
+        @forelse ($this->notifications as $notification)
+            <a
+                href="{{ $notification->data['url'] ?? '#' }}"
+                wire:navigate
+                wire:click="markAsRead('{{ $notification->id }}')"
+                @click="open = false"
+                style="display:block;padding:10px 14px;text-decoration:none;color:var(--color-text);border-bottom:1px solid var(--color-divider);font-size:12.5px;{{ $notification->read_at ? 'opacity:0.6' : 'background:color-mix(in srgb, var(--color-accent) 6%, transparent)' }}"
+            >
+                <div>{{ $notification->data['message'] ?? '' }}</div>
+                <div style="font-size:11px;color:color-mix(in srgb, var(--color-text) 55%, transparent);margin-top:2px">{{ $notification->created_at->diffForHumans() }}</div>
+            </a>
+        @empty
+            <div style="padding:20px 14px;text-align:center;font-size:12.5px;color:color-mix(in srgb, var(--color-text) 55%, transparent)">Brak powiadomień</div>
+        @endforelse
+    </div>
+</div>