v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/resources/views/livewire/client/ticket-show.blade.php

@@ -63,7 +63,14 @@
                     <textarea class="input" placeholder="Napisz odpowiedź…" wire:model="reply"></textarea>
                     @error('reply') <span style="color:var(--color-danger);font-size:12px">{{ $message }}</span> @enderror
                     <div style="display:flex;align-items:center;gap:10px">
-                        <div style="flex:1;min-width:0;border:1px dashed var(--color-divider);border-radius:8px;padding:10px 14px;display:flex;flex-wrap:wrap;align-items:center;gap:10px">
+                        <div
+                            x-data="{ dragging: false }"
+                            @dragover.prevent="dragging = true"
+                            @dragleave.prevent="dragging = false"
+                            @drop.prevent="dragging = false; const input = $el.querySelector('input[type=file]'); input.files = $event.dataTransfer.files; input.dispatchEvent(new Event('change'))"
+                            :style="{ borderColor: dragging ? 'var(--color-accent)' : undefined, background: dragging ? 'color-mix(in srgb, var(--color-accent) 8%, transparent)' : undefined }"
+                            style="flex:1;min-width:0;border:1px dashed var(--color-divider);border-radius:8px;padding:10px 14px;display:flex;flex-wrap:wrap;align-items:center;gap:10px"
+                        >
                             <label class="btn btn-secondary" style="cursor:pointer;flex:none">Załącz pliki<input type="file" multiple style="display:none" wire:model="attachments"></label>
                             @forelse ($attachments as $i => $file)
                                 <span class="text-muted" style="font-size:13px;display:flex;align-items:center;gap:6px;min-width:0">
@@ -99,6 +106,34 @@
                         <button type="button" class="btn btn-secondary btn-block" wire:click="reopen">Otwórz ponownie</button>
                     @endif
                 </div>
+                <div id="csat" class="card" style="padding:16px;gap:10px">
+                    <div class="card-kicker">Ocena obsługi</div>
+                    @if ($ticket->hasCsatRating())
+                        <div style="display:flex;gap:2px">
+                            @for ($i = 1; $i <= 5; $i++)
+                                <span class="material-symbols-outlined" style="font-size:20px;color:{{ $i <= $ticket->csat_rating ? 'var(--color-accent)' : 'var(--color-divider)' }}">star</span>
+                            @endfor
+                        </div>
+                        @if ($ticket->csat_comment)
+                            <p style="font-size:13px;margin:0;white-space:pre-wrap">{{ $ticket->csat_comment }}</p>
+                        @endif
+                    @elseif ($ticket->csatSubmittable())
+                        <div style="display:flex;gap:4px" wire:key="csat-stars-{{ $csatRating }}">
+                            @for ($i = 1; $i <= 5; $i++)
+                                <span
+                                    class="material-symbols-outlined"
+                                    style="font-size:24px;cursor:pointer;color:{{ $csatRating && $i <= $csatRating ? 'var(--color-accent)' : 'var(--color-divider)' }}"
+                                    wire:click="$set('csatRating', {{ $i }})"
+                                >star</span>
+                            @endfor
+                        </div>
+                        @error('csatRating') <span style="color:var(--color-danger);font-size:12px">{{ $message }}</span> @enderror
+                        <textarea class="input" placeholder="Komentarz (opcjonalnie)" wire:model="csatComment" style="min-height:60px"></textarea>
+                        <button type="button" class="btn btn-primary btn-block" wire:click="submitCsat">Wyślij ocenę</button>
+                    @else
+                        <p class="text-muted" style="font-size:12px;margin:0">Ocena będzie dostępna po zamknięciu zgłoszenia.</p>
+                    @endif
+                </div>
                 <div class="card" style="padding:16px;gap:8px">
                     <div class="card-kicker">Historia zmian</div>
                     @forelse ($ticket->histories as $h)