v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/resources/views/components/bookstack-suggestions.blade.php

@@ -0,0 +1,55 @@
+@props(['articles', 'variant' => 'banner', 'title' => 'Może pomogą te artykuły z bazy wiedzy', 'showCopy' => false])
+
+@php
+    $icons = ['book' => 'menu_book', 'chapter' => 'bookmark', 'bookshelf' => 'library_books', 'page' => 'article'];
+    $isSidebar = $variant === 'sidebar';
+@endphp
+
+@if (count($articles))
+    <div class="card" style="{{ $isSidebar ? 'padding:16px;gap:8px' : 'padding:14px;gap:10px;background:color-mix(in srgb, var(--color-accent) 6%, transparent);border-color:color-mix(in srgb, var(--color-accent) 25%, var(--color-divider))' }}">
+        @if ($isSidebar)
+            <div class="card-kicker">{{ $title }}</div>
+        @else
+            <div style="display:flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600">
+                <span class="material-symbols-outlined" style="font-size:16px">auto_awesome</span>
+                {{ $title }}
+            </div>
+        @endif
+        <div style="display:flex;flex-direction:column;gap:2px">
+            @foreach ($articles as $article)
+                <div
+                    @if ($showCopy) x-data="{ copied: false }" @endif
+                    style="display:flex;gap:6px;align-items:flex-start;padding:8px;border-radius:6px"
+                    onmouseover="this.style.background='color-mix(in srgb, var(--color-accent) 8%, transparent)'"
+                    onmouseout="this.style.background='transparent'"
+                >
+                    <a
+                        href="{{ $article['url'] }}"
+                        target="_blank"
+                        rel="noopener noreferrer"
+                        style="display:flex;gap:10px;align-items:flex-start;flex:1;min-width:0;text-decoration:none;color:inherit"
+                    >
+                        <span class="material-symbols-outlined" style="font-size:18px;flex:none;margin-top:1px;color:var(--color-accent)">{{ $icons[$article['type']] ?? 'article' }}</span>
+                        <span style="min-width:0;flex:1">
+                            <span style="display:block;font-size:13px;font-weight:500;color:var(--color-accent)">{{ $article['name'] }}</span>
+                            @if (! empty($article['book']) && $article['book'] !== $article['name'])
+                                <span style="display:block;font-size:11px;color:color-mix(in srgb, var(--color-text) 55%, transparent);margin-top:1px">
+                                    {{ ! empty($article['shelf']) ? $article['shelf'].' > '.$article['book'] : $article['book'] }}
+                                </span>
+                            @endif
+                        </span>
+                    </a>
+                    @if ($showCopy)
+                        <button
+                            type="button"
+                            class="btn btn-secondary"
+                            style="flex:none;font-size:11px;padding:4px 8px;white-space:nowrap"
+                            x-on:click="navigator.clipboard.writeText(@js($article['url'])); copied = true; setTimeout(() => copied = false, 1500)"
+                            x-text="copied ? 'Skopiowano!' : 'Kopiuj link'"
+                        ></button>
+                    @endif
+                </div>
+            @endforeach
+        </div>
+    </div>
+@endif

src/resources/views/components/message-attachment.blade.php

@@ -1,9 +1,25 @@
 @props(['attachment'])
 
-<a
-    href="{{ \Illuminate\Support\Facades\Storage::disk('public')->url($attachment->path) }}"
-    target="_blank"
-    style="display:inline-flex;align-items:center;gap:6px;margin-top:8px;padding:5px 10px;border:1px solid var(--color-divider);border-radius:6px;font-size:12.5px;color:inherit;text-decoration:none;background:color-mix(in srgb, var(--color-text) 5%, transparent)"
->
-    <span class="material-symbols-outlined" style="font-size:15px">attach_file</span>{{ $attachment->original_name }}
-</a>
+@php
+    $url = \Illuminate\Support\Facades\Storage::disk('public')->url($attachment->path);
+    $isImage = \Illuminate\Support\Str::startsWith($attachment->mime ?? '', 'image/');
+@endphp
+
+@if ($isImage)
+    <a href="{{ $url }}" target="_blank" style="display:block;margin-top:8px">
+        <img
+            src="{{ $url }}"
+            alt="{{ $attachment->original_name }}"
+            loading="lazy"
+            style="max-width:220px;max-height:160px;border-radius:8px;border:1px solid var(--color-divider);object-fit:cover;cursor:zoom-in;display:block"
+        >
+    </a>
+@else
+    <a
+        href="{{ $url }}"
+        target="_blank"
+        style="display:inline-flex;align-items:center;gap:6px;margin-top:8px;padding:5px 10px;border:1px solid var(--color-divider);border-radius:6px;font-size:12.5px;color:inherit;text-decoration:none;background:color-mix(in srgb, var(--color-text) 5%, transparent)"
+    >
+        <span class="material-symbols-outlined" style="font-size:15px">attach_file</span>{{ $attachment->original_name }}
+    </a>
+@endif

src/resources/views/components/topbar.blade.php

@@ -18,5 +18,9 @@
 
     {{ $slot }}
 
+    @auth
+        <livewire:notification-bell />
+    @endauth
+
     <x-profile-menu />
 </div>