v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/app/Notifications/TicketNotification.php

@@ -6,6 +6,7 @@ use App\Models\EmailTemplate;
 use App\Models\Ticket;
 use App\Support\Settings;
 use Illuminate\Bus\Queueable;
+use Illuminate\Notifications\AnonymousNotifiable;
 use Illuminate\Notifications\Messages\MailMessage;
 use Illuminate\Notifications\Notification;
 
@@ -13,11 +14,39 @@ class TicketNotification extends Notification
 {
     use Queueable;
 
-    public function __construct(protected Ticket $ticket, protected int $emailTemplateId) {}
+    /**
+     * $recipientRole is which area the notified person is being addressed in
+     * ('client' or 'operator', mirrors NotificationSetting::$recipient) — a
+     * user can hold both roles at once, so this can't be inferred from the
+     * notifiable itself; it decides which ticket URL (client vs operator
+     * area) both the e-mail link and the in-app notification point to.
+     */
+    public function __construct(protected Ticket $ticket, protected int $emailTemplateId, protected string $recipientRole = 'client') {}
 
+    /**
+     * A guest customer with no account is routed anonymously (see
+     * TicketService::notify()) and can only ever receive mail — the
+     * "database" channel needs a real notifiable model to attach the row to.
+     */
     public function via(object $notifiable): array
     {
-        return ['mail'];
+        return $notifiable instanceof AnonymousNotifiable ? ['mail'] : ['mail', 'database'];
+    }
+
+    protected function ticketUrl(): string
+    {
+        return route($this->recipientRole === 'operator' ? 'operator.ticket' : 'client.ticket', $this->ticket);
+    }
+
+    public function toDatabase(object $notifiable): array
+    {
+        return [
+            'ticket_id' => $this->ticket->id,
+            'number' => $this->ticket->number,
+            'subject' => $this->ticket->subject,
+            'message' => 'Zgłoszenie #'.$this->ticket->number.' — '.$this->ticket->subject,
+            'url' => $this->ticketUrl(),
+        ];
     }
 
     public function toMail(object $notifiable): MailMessage
@@ -35,7 +64,8 @@ class TicketNotification extends Notification
             'priorytet' => $this->ticket->priorityLabel(),
             'zespol' => $this->ticket->team?->name ?? 'Brak',
             'operator' => $this->ticket->assignee?->name ?? 'Nieprzypisane',
-            'link' => route('client.ticket', $this->ticket),
+            'link' => $this->ticketUrl(),
+            'ocena' => route('client.ticket', $this->ticket).'#csat',
         ]) ?? [
             'subject' => 'Zgłoszenie #'.$this->ticket->number,
             'body' => $this->ticket->subject,