v1.1.0

- In-app notifications: a bell in the top bar backed by Laravel's database
  notification channel, alongside existing e-mail notifications (same
  per-trigger toggle drives both; ticket links now correctly point into the
  recipient's own area instead of always linking to the client view).
- Drag-and-drop attachments on every upload form, plus inline image
  thumbnails in the message thread instead of a plain download link.
- Customer satisfaction (CSAT) rating: clients rate a closed ticket 1-5 stars
  with an optional comment; shown read-only to operators, surfaced as a KPI
  on the stats dashboard, and linked from the "ticket closed" e-mail.
- Saved queue views: operators can save/apply/delete named filter+sort+
  column presets in the ticket queue and mark one as their default.
- Full-text search (MySQL FULLTEXT, portable LIKE fallback) across ticket
  subject/body and reply message bodies, now also on the client's own ticket
  list.
- Stats CSV export for the currently filtered ticket set.
- Optional BookStack knowledge-base integration (off by default): suggests
  articles by category/subcategory while creating a ticket and in a separate
  sidebar for operators on an existing ticket (with a copy-link button).
  Configurable connection/SSL bypass/search-type filter, plus two
  independent per-shelf allow-lists so nothing is ever searched until an
  admin opts specific shelves in.
- Closed tickets no longer show in "Moje zgłoszenia"/"Nieprzypisane"/team
  queue tabs, only under "Zamknięte" (matching how "Otwarte" already worked).
- Wired up the Admin > About "Wersja" field to config('app.version')/VERSION
  in .env instead of a stale hardcoded string.
- Fixed: TicketService::setStatus() now checks a status's stage rather than
  the literal key 'closed' to decide whether to fire the "ticket closed"
  notification/stop the timer.
- Updated README/ARCHITECTURE/CHANGELOG/install/SECURITY docs and all three
  wiki/ role guides for the above; documented a root-vs-www-data file
  ownership gotcha in CLAUDE.md (running artisan commands via a plain
  `docker exec` can leave root-owned Blade cache files that later break
  recompilation for the www-data Apache process).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

CHANGELOG.md

@@ -3,6 +3,56 @@
 All notable changes to this project are documented in this file. Format loosely
 follows [Keep a Changelog](https://keepachangelog.com/en/1.1.0/).
 
+## [1.1.0] - 2026-07-22
+
+### Added
+
+- **In-app notifications** — a bell in the top bar backed by Laravel's
+  database notification channel, alongside existing e-mail notifications
+  (same per-trigger toggle drives both; ticket links now correctly point into
+  the recipient's own area instead of always linking to the client view).
+- **Drag-and-drop attachments** on every upload form (ticket creation, replies,
+  internal notes), plus inline image thumbnails in the message thread instead
+  of a plain download link.
+- **Customer satisfaction (CSAT)** rating — clients rate a closed ticket 1–5
+  stars with an optional comment; shown read-only to operators, surfaced as a
+  KPI on the stats dashboard, and linked from the "ticket closed" e-mail.
+- **Saved queue views** — operators can save/apply/delete named filter+sort+
+  column presets in the ticket queue and mark one as their default.
+- **Full-text search** — MySQL/MariaDB `FULLTEXT` search (portable `LIKE`
+  fallback on sqlite) across ticket subject/body and reply message bodies, now
+  also available on the client's own ticket list (previously operator-only,
+  and previously subject/number/name/email only).
+- **Stats CSV export** — exports the currently filtered ticket set from the
+  operator stats dashboard.
+- **BookStack knowledge-base integration**, optional and off by default —
+  suggests relevant articles by category/subcategory while creating a ticket,
+  and in a separate sidebar on an existing ticket for operators (with a
+  copy-link button). Configurable from Admin > Konfiguracja: connection + API
+  token (encrypted), optional SSL-verification bypass for self-signed
+  instances, page/book search-type filter, and two independent per-shelf
+  allow-lists (nothing is ever searched until specific shelves are opted in,
+  separately for ticket-creation suggestions vs. the operator sidebar) with a
+  manual refresh button for the shelf list.
+
+### Changed
+
+- Closed tickets are no longer shown in the "Moje zgłoszenia" / "Nieprzypisane"
+  / per-team queue tabs — they now only ever appear under "Zamknięte", matching
+  how the "Otwarte" tab already worked.
+- The operator ticket-view sidebar is ~50% wider (to fit the BookStack
+  suggestions panel); the page itself grew to match, so the ticket
+  content/thread column keeps its previous width.
+- The "Resetuj" work-timer button sits below the "Zgłoszenie zamknięte —
+  zliczanie wstrzymane" notice instead of beside it.
+
+### Fixed
+
+- `TicketService::setStatus()` now checks a status's `stage` (via
+  `Status::stageFor()`) rather than the literal key `'closed'` to decide
+  whether to fire the "ticket closed" notification/stop the timer — correct
+  even if an admin renames or replaces which key maps to the closed stage.
+
 ## [1.0.2] - 2026-07-22
 
 - Fixed `.gitea/workflows/build.yml`: registry login was failing with