- Snipe-IT asset inventory integration (Admin > Integracje), optional and off
  by default: connect by API address + personal token (+ SSL-verification
  bypass). Three independent toggles: client can pick which of their own
  Snipe-IT assets a ticket concerns (scoped to admin-selected subcategories,
  empty = never shows), operator sees the requester's assets in a ticket-view
  sidebar, operator can search the whole inventory from that same sidebar (not
  a separate page) for shared equipment. Assets shown as "numer środka - numer
  seryjny - producent model" + category; a linked asset's live status is
  fetched fresh on the ticket page, and unlinking stays available to an
  operator even with both view/search toggles off.
- AI summary: a "Wygeneruj teraz" button for an immediate on-demand refresh,
  plus a new admin toggle to regenerate right after every new reply/note
  instead of only on the next scheduled sweep. The transcript sent to the
  model now also includes the ticket's own opening body, fixing summaries
  missing the original request on long threads.
- Fixed: the status dropdown in the operator ticket view could keep showing
  the pre-change status after a status-changing quick action until the next
  page load (Livewire/Alpine-morph quirk for wire:change-bound selects).
- Docs: README/ARCHITECTURE/CHANGELOG/install/wiki updated for all of the
  above, including correcting the AI-summary refresh description left over
  from the 1.2.1 release notes.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
This commit is contained in:
2026-07-27 21:11:21 +02:00
parent 1df697afce
commit 7a8cf2037c
32 changed files with 1735 additions and 31 deletions

View File

@@ -55,6 +55,8 @@ class TicketService
'custom_fields' => $data['custom_values'] ?? [],
'last_customer_activity_at' => now(),
'source' => $data['source'] ?? 'web',
'snipeit_asset_id' => $data['snipeit_asset_id'] ?? null,
'snipeit_asset_name' => $data['snipeit_asset_name'] ?? null,
]);
$message = $ticket->messages()->create([
@@ -213,6 +215,27 @@ class TicketService
$ticket->addHistory('Zgłaszający zmieniony na: '.$customer->name);
}
/**
* Links/unlinks the Snipe-IT asset attached to a ticket $asset null
* unlinks. Only the label (not live status/assignment) is cached on the
* ticket row, so it still shows something if Snipe-IT later becomes
* unreachable or the asset is deleted there, without a live API call on
* every ticket list render (see SnipeItClient::asset() for the live
* fetch used on the ticket-detail page itself).
*
* @param array{id: int, label: string}|null $asset
*/
public function setSnipeitAsset(Ticket $ticket, ?array $asset): void
{
$ticket->update([
'snipeit_asset_id' => $asset['id'] ?? null,
'snipeit_asset_name' => $asset['label'] ?? null,
]);
$ticket->addHistory($asset
? 'Powiązano sprzęt (inwentarz): '.$asset['label']
: 'Odpięto powiązany sprzęt (inwentarz)');
}
public function updateDetails(Ticket $ticket, array $data): void
{
$categoryChanged = ($data['subcategory_id'] ?? null) !== $ticket->subcategory_id;