v1.1.4
- Configurable ticket numbering (Admin > Konfiguracja > Ogólne): admin-set prefix and minimum zero-padded length for the ticket number. - "Ukryj kolejność zgłoszeń": an opt-in mode that displays a stable, HMAC-derived checksum instead of the sequential ticket number, so it gives no indication of ticket volume or creation order. Ticket URLs switch to the same checksum when this is on, so a link and the number on the page it points to always match. The REST API is unaffected — pinned to `id` regardless of this setting. Search now also matches by checksum. - Fixed: attachments no longer show an inline image thumbnail in the message thread — every attachment (images included) shows as just its filename, opening in a new tab on click. - Docs: README/ARCHITECTURE/wiki updated for all of the above. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
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README.md
11
README.md
@@ -96,8 +96,15 @@ and **[wiki/admin](wiki/admin/README.md)** for role-specific how-to guides.
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while the tab is open (see per-user notification preferences above).
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Includes a dedicated trigger notifying every operator on a team whose
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subcategories match a newly created ticket.
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- **Attachments** — drag-and-drop upload (in addition to the file picker) and
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inline image thumbnails in the message thread instead of a plain download link.
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- **Attachments** — drag-and-drop upload (in addition to the file picker); every
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attachment shows in the message thread as just its filename, opening in a new
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tab on click (no inline image preview).
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- **Configurable ticket numbering** (Admin > Konfiguracja) — a custom prefix and
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minimum zero-padded length for the ticket number, plus an optional "hide
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ticket order" mode that displays a stable per-ticket checksum instead of the
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sequential number. When enabled, ticket URLs switch to the same checksum too,
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so the number in the link always matches the one on the page; the REST API is
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unaffected and always addresses tickets by `id`.
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- **Customer satisfaction (CSAT)** — clients rate a ticket 1–5 stars (+ optional
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comment) once it's closed; average/response-rate surfaced as a KPI on the
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operator stats dashboard, with a link in the "ticket closed" e-mail.
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