v1.5.0

Co nowego:
- Podgląd logów w panelu admina (Admin > Logi) — pliki storage/logs/*.log
  bez potrzeby dostępu do kontenera, z filtrami poziomu/tekstu/liczby wpisów
  i auto-odświeżaniem.
- Filtr „Bez kategorii” w kolejce operatora — izoluje zgłoszenia bez
  przypisanej kategorii/podkategorii.
- Narzędzie importu z Heska: już nie tworzy automatycznie kont klientów dla
  nieznanych e-maili (pomija takie zgłoszenia zamiast zakładać konto),
  łączy odpowiedzi/właścicieli zgłoszeń z realnymi kontami operatorów po
  e-mailu, nowe flagi --assign-operators i --fix-closed-dates do
  donaprawiania wcześniejszych importów, dedykowany log
  storage/logs/hesk-import.log.
- Poprawka: pulpit statystyk operatora (rozkład wg kategorii/podkategorii i
  filtr kategorii) pomijał zgłoszenia przypisane do samej kategorii bez
  podkategorii (np. z poczty IMAP) — teraz liczone poprawnie.
- Poprawka: błąd JS i zawieszone w tle liczniki przy nawigacji z widoku z
  aktywnym licznikiem (najbardziej odczuwalne w liczniku czasu pracy
  operatora).
- Porządki w bazie: usunięte niewykorzystywane kolumny
  (users.remember_token, users.email_verified_at,
  email_templates.trigger_label); wartości pól dodatkowych, stan
  triage/podsumowania AI i powiązany sprzęt Snipe-IT przeniesione z tabeli
  tickets do osobnych tabel (ticket_field_values, ticket_ai_summaries,
  ticket_snipeit_assets) — bez zmiany zachowania, ale pola dodatkowe są
  teraz efektywnie przeszukiwalne; dodane brakujące indeksy na 4 tabelach
  pivot; tickets.source/ticket_messages.source walidowane względem znanego
  zestawu wartości.

Zaktualizowana dokumentacja: README, CLAUDE.md, ARCHITECTURE.md,
CHANGELOG.md, wiki/admin, wiki/operator.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

scripts/hesk-import/README.md

@@ -20,13 +20,24 @@ old Hesk install; it doesn't pick up edits made in Hesk afterward.
 - Auto-assigns a team when every subcategory under the matched category
   routes to the same single team (same rule `TicketService::autoAssignTeam()`
   uses for normal ticket creation); ambiguous categories are left unrouted.
-- Finds or creates a client account per requester e-mail, reusing an existing
-  account (adding the `client` role if it doesn't have it yet) rather than
-  duplicating.
-- Hesk staff replies are **not** linked to a real operator account (this
-  script never creates operator accounts) — the reply still shows the
-  correct staff name and "operator" badge via `author_name`, just without a
-  clickable user behind it.
+- Finds the local client account per requester e-mail (matched by e-mail,
+  adding the `client` role if it doesn't have it yet). **Never creates a
+  User** — the servicedesk user base is treated as authoritative/complete, so
+  a Hesk requester e-mail with no matching account means that ticket is
+  skipped (reported at the end, with the list of skipped e-mails).
+- Hesk staff replies/notes are linked to a real operator account when the
+  Hesk staff member's e-mail matches an existing servicedesk operator/admin
+  account; otherwise they fall back to showing the correct staff name and
+  "operator" badge via `author_name` only, without a clickable user behind
+  it (this script never creates operator accounts either).
+- Every imported ticket also stores its source Hesk ticket id
+  (`tickets.hesk_ticket_id`, unique). This is a second, DB-level guard
+  against duplicate imports on top of the state file below — if the state
+  file is ever lost or out of sync, a re-run still can't create a duplicate
+  ticket for the same Hesk id.
+- A ticket's Hesk owner is matched the same way as reply/note authors and
+  set as `assignee_id`, so imported tickets show up correctly assigned in
+  the operator queue instead of everything landing in "Nieprzypisane".
 
 ## Setup
 
@@ -73,6 +84,39 @@ tickets without importing anything new:
 scripts/hesk-import/hesk-import.sh --assign-teams --commit
 ```
 
+### Fixing closed-ticket dates
+
+New imports already use Hesk's dedicated `closedat` column (not `lastchange`,
+which moves forward on any later edit — e.g. a note added after closing) for
+a closed ticket's date, and record a matching "Status zmieniony na: Zamknięte"
+history entry. To apply the same correction to tickets imported before this
+existed (including the original import, from before `hesk_ticket_id` was
+even tracked — matched back to Hesk via the unique `(email, created_at)` pair
+instead):
+
+```bash
+scripts/hesk-import/hesk-import.sh --fix-closed-dates --commit
+```
+
+Doesn't import anything new; safe to re-run (already-correct tickets are left
+alone).
+
+### Backfilling ticket ownership
+
+New imports already set `assignee_id` from Hesk's ticket owner. To apply the
+same to tickets imported before this existed:
+
+```bash
+scripts/hesk-import/hesk-import.sh --assign-operators --commit
+```
+
+Only touches tickets with no `assignee_id` yet (never overwrites a manual
+reassignment made since import) and never invents an assignment — a Hesk
+owner of 0 or one with no matching servicedesk account is left unassigned,
+unless it's one of the two ids in `ImportHeskTickets::DELETED_STAFF_REASSIGNMENT`
+(Hesk staff accounts deleted since, with historical tickets explicitly
+reassigned to a current operator per the app owner).
+
 ## How it's wired up
 
 `hesk-import.sh` is a thin wrapper: it loads `.env` in this folder, then runs