v1.1.2

- Real-time updates (Laravel Reverb): live operator queue, live ticket
  chat/detail updates for operator and client, periodic fallback refresh
  with a visible countdown as a backstop for dropped websocket connections.
- SLA automation rules (Admin > Automatyzacja SLA): act on a ticket after
  N minutes of customer silence (change priority/status/team/assignee),
  evaluated every 15 minutes, reusing TicketService's own setters so
  automated changes get the same history/notification/broadcast a manual
  change would.
- New notification: every operator on a matching team gets notified when
  a new ticket lands in one of their subcategories.
- BookStack knowledge-base sidebar now also shown on the client's own
  ticket view (previously operator-only); suggestions everywhere now load
  in after first paint instead of blocking it.
- Client ticket view: shows assigned operator + team; page widened to
  match the operator's.
- Notification bell shows unread only; read notifications disappear
  instead of just dimming.
- Stats dashboard: sectioned layout, new breakdowns (by subcategory, CSAT
  by team/operator, top clients, client x subcategory cross-tab).
- Mobile: nav dropdowns (theme/notifications/profile) now expand full
  width instead of overflowing off-screen below 640px.
- Fixed two bugs that silently disabled all real-time updates (missing
  CSRF header on Echo's private-channel auth; a script-load-order race
  that could miss the livewire:init event) and the mariadb healthcheck
  (world-writable credentials file on this stack's NFS mount).
- Assorted test-suite fixes (roles virtual attribute needs the roles
  table seeded; a few missing seeds/wrong assertions found along the way).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/tests/Feature/StatsCustomerSubcategoryMatrixTest.php

@@ -0,0 +1,81 @@
+<?php
+
+use App\Livewire\Operator\Stats;
+use App\Models\Category;
+use App\Models\User;
+use Livewire\Livewire;
+
+test('customerSubcategoryMatrix cross-tabs clients against their top subcategories', function () {
+    seedStatusesAndPriorities();
+    $admin = User::query()->create(['name' => 'Admin', 'email' => 'stats-admin-cust-matrix@example.com', 'roles' => ['admin']]);
+    $clientA = User::query()->create(['name' => 'Klient A', 'email' => 'stats-matrix-client-a@example.com', 'roles' => ['client']]);
+    $clientB = User::query()->create(['name' => 'Klient B', 'email' => 'stats-matrix-client-b@example.com', 'roles' => ['client']]);
+
+    $it = Category::query()->create(['name' => 'IT-Pomoc']);
+    $vpn = $it->subcategories()->create(['name' => 'VPN']);
+    $printers = $it->subcategories()->create(['name' => 'Drukarki']);
+
+    makeTicket(['number' => '9001', 'customer_id' => $clientA->id, 'subcategory_id' => $vpn->id]);
+    makeTicket(['number' => '9002', 'customer_id' => $clientA->id, 'subcategory_id' => $vpn->id]);
+    makeTicket(['number' => '9003', 'customer_id' => $clientA->id, 'subcategory_id' => $printers->id]);
+    makeTicket(['number' => '9004', 'customer_id' => $clientB->id, 'subcategory_id' => $printers->id]);
+    makeTicket(['number' => '9005', 'customer_id' => null, 'subcategory_id' => $vpn->id]);
+
+    $matrix = Livewire::actingAs($admin)->test(Stats::class)->instance()->customerSubcategoryMatrix;
+
+    expect($matrix['columns'])->toBe(['IT-Pomoc / VPN', 'IT-Pomoc / Drukarki'])
+        ->and($matrix['hasOther'])->toBeFalse();
+
+    $rowsByLabel = collect($matrix['rows'])->keyBy('label');
+
+    expect($rowsByLabel['Klient A'])->toBe(['label' => 'Klient A', 'cells' => [2, 1], 'other' => null, 'total' => 3])
+        ->and($rowsByLabel['Klient B'])->toBe(['label' => 'Klient B', 'cells' => [0, 1], 'other' => null, 'total' => 1]);
+});
+
+test('customerSubcategoryMatrix caps rows at top 10 clients and columns at top 5 subcategories, folding the rest into "Inne"', function () {
+    seedStatusesAndPriorities();
+    $admin = User::query()->create(['name' => 'Admin', 'email' => 'stats-admin-cust-matrix-2@example.com', 'roles' => ['admin']]);
+    $client = User::query()->create(['name' => 'Klient', 'email' => 'stats-matrix-client-c@example.com', 'roles' => ['client']]);
+
+    $category = Category::query()->create(['name' => 'Kategoria']);
+    $ticketNumber = 9100;
+
+    foreach (range(1, 7) as $i) {
+        $sub = $category->subcategories()->create(['name' => "Sub {$i}"]);
+        // Distinct volumes (7 down to 1) so which 5 make the cut is deterministic.
+        foreach (range(1, 8 - $i) as $n) {
+            makeTicket(['number' => (string) $ticketNumber++, 'customer_id' => $client->id, 'subcategory_id' => $sub->id]);
+        }
+    }
+
+    $matrix = Livewire::actingAs($admin)->test(Stats::class)->instance()->customerSubcategoryMatrix;
+
+    expect($matrix['columns'])->toBe(['Kategoria / Sub 1', 'Kategoria / Sub 2', 'Kategoria / Sub 3', 'Kategoria / Sub 4', 'Kategoria / Sub 5'])
+        ->and($matrix['hasOther'])->toBeTrue();
+
+    $row = $matrix['rows'][0];
+    expect($row['cells'])->toBe([7, 6, 5, 4, 3])
+        ->and($row['other'])->toBe(2 + 1)
+        ->and($row['total'])->toBe(7 + 6 + 5 + 4 + 3 + 2 + 1);
+});
+
+test('customerSubcategoryMatrix caps rows at the top 10 clients by volume', function () {
+    seedStatusesAndPriorities();
+    $admin = User::query()->create(['name' => 'Admin', 'email' => 'stats-admin-cust-matrix-3@example.com', 'roles' => ['admin']]);
+    $category = Category::query()->create(['name' => 'Kategoria']);
+    $sub = $category->subcategories()->create(['name' => 'Sub']);
+    $ticketNumber = 9200;
+
+    foreach (range(1, 12) as $i) {
+        $client = User::query()->create(['name' => "Klient {$i}", 'email' => "stats-matrix-client-{$i}@example.com", 'roles' => ['client']]);
+        foreach (range(1, 13 - $i) as $n) {
+            makeTicket(['number' => (string) $ticketNumber++, 'customer_id' => $client->id, 'subcategory_id' => $sub->id]);
+        }
+    }
+
+    $matrix = Livewire::actingAs($admin)->test(Stats::class)->instance()->customerSubcategoryMatrix;
+
+    expect($matrix['rows'])->toHaveCount(10)
+        ->and($matrix['rows'][0]['label'])->toBe('Klient 1')
+        ->and($matrix['rows'][0]['total'])->toBe(12);
+});