kzbkowski/servicedesk
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v1.1.2

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- Real-time updates (Laravel Reverb): live operator queue, live ticket
  chat/detail updates for operator and client, periodic fallback refresh
  with a visible countdown as a backstop for dropped websocket connections.
- SLA automation rules (Admin > Automatyzacja SLA): act on a ticket after
  N minutes of customer silence (change priority/status/team/assignee),
  evaluated every 15 minutes, reusing TicketService's own setters so
  automated changes get the same history/notification/broadcast a manual
  change would.
- New notification: every operator on a matching team gets notified when
  a new ticket lands in one of their subcategories.
- BookStack knowledge-base sidebar now also shown on the client's own
  ticket view (previously operator-only); suggestions everywhere now load
  in after first paint instead of blocking it.
- Client ticket view: shows assigned operator + team; page widened to
  match the operator's.
- Notification bell shows unread only; read notifications disappear
  instead of just dimming.
- Stats dashboard: sectioned layout, new breakdowns (by subcategory, CSAT
  by team/operator, top clients, client x subcategory cross-tab).
- Mobile: nav dropdowns (theme/notifications/profile) now expand full
  width instead of overflowing off-screen below 640px.
- Fixed two bugs that silently disabled all real-time updates (missing
  CSRF header on Echo's private-channel auth; a script-load-order race
  that could miss the livewire:init event) and the mariadb healthcheck
  (world-writable credentials file on this stack's NFS mount).
- Assorted test-suite fixes (roles virtual attribute needs the roles
  table seeded; a few missing seeds/wrong assertions found along the way).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
This commit is contained in:
Kacper Żbikowski
2026-07-22 20:43:05 +02:00
parent def7c70887
commit 0b06687ea1
64 changed files with 3613 additions and 168 deletions
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41
src/resources/views/livewire/operator/ticket-show.blade.php
View File

@@ -3,7 +3,23 @@
<div class="page-pad" style="flex:1;padding:20px 24px;overflow:auto">
<div style="display:flex;flex-direction:column;gap:16px;max-width:1180px;margin:0 auto">
<a href="{{ route('operator.queue') }}" wire:navigate class="btn btn-ghost" style="align-self:flex-start;padding:0">&larr; Wróć do listy</a>
<div style="display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap">
<a href="{{ route('operator.queue') }}" wire:navigate class="btn btn-ghost" style="padding:0">&larr; Wróć do listy</a>
{{-- Live updates arrive via broadcasting, but websocket connections can
drop silently — this is a periodic fallback refresh, with a visible
countdown so it's clear the thread is still refreshing on its own. --}}
<div
class="btn btn-secondary"
style="cursor:default;gap:6px"
x-data="{ remaining: 30, total: 30 }"
x-init="setInterval(() => { remaining = remaining <= 1 ? total : remaining - 1; if (remaining === total) $wire.refreshTicketData(); }, 1000)"
title="Zgłoszenie odświeża się automatycznie"
>
<span class="material-symbols-outlined" style="font-size:18px">schedule</span>
<span x-text="remaining + 's'"></span>
</div>
</div>
<div style="display:flex;gap:20px;align-items:flex-start;flex-wrap:wrap">
<div class="main-col" style="display:flex;flex-direction:column;gap:16px">
@@ -67,7 +83,7 @@
<div class="card" style="padding:16px;gap:10px">
<div class="card-kicker">Notatki wewnętrzne</div>
@forelse ($this->internalMessages as $m)
<div style="padding:10px 12px;border-left:3px solid var(--color-accent);background:var(--color-surface);border-radius:4px">
<div wire:key="note-{{ $m->id }}" style="padding:10px 12px;border-left:3px solid var(--color-accent);background:var(--color-surface);border-radius:4px">
<div style="display:flex;justify-content:space-between;align-items:flex-start;gap:8px">
<div style="font-size:11px;opacity:0.65;margin-bottom:4px">{{ $m->author_name }} &middot; {{ \App\Support\Rel::format($m->created_at) }}</div>
@if ($m->role === 'operator')
@@ -130,7 +146,7 @@
<div style="display:flex;flex-direction:column;gap:10px">
@foreach ($threadMessages as $m)
@php $mine = $m->role === 'operator'; @endphp
<div style="display:flex;justify-content:{{ $mine ? 'flex-end' : 'flex-start' }}">
<div wire:key="msg-{{ $m->id }}" style="display:flex;justify-content:{{ $mine ? 'flex-end' : 'flex-start' }}">
<div style="max-width:75%;padding:10px 14px;border-radius:12px;font-size:14px;background:{{ $mine ? 'var(--color-accent-800)' : 'var(--color-surface)' }};color:{{ $mine ? 'var(--color-accent-100)' : 'var(--color-text)' }};border:1px solid var(--color-divider)">
<div style="display:flex;justify-content:space-between;align-items:flex-start;gap:10px">
<div style="font-size:11px;opacity:0.65;margin-bottom:4px">{{ $m->author_name }} &middot; {{ \App\Support\Rel::format($m->created_at) }}{{ $m->edited ? ' · edytowano' : '' }}</div>
@@ -286,7 +302,9 @@
</div>
</div>
<x-bookstack-suggestions :articles="$this->suggestedArticles" variant="sidebar" title="Baza wiedzy" :show-copy="true" />
<div wire:init="loadSuggestedArticles">
<x-bookstack-suggestions :articles="$this->suggestedArticles" variant="sidebar" title="Baza wiedzy" :show-copy="true" />
</div>
<div class="card" style="padding:16px;gap:8px">
<div class="card-kicker">SLA</div>
@@ -435,4 +453,19 @@
</div>
</div>
@endif
@script
<script>
// Re-runs on every mount of this component, including after a
// wire:navigate to a different ticket, so the socket subscription
// always matches whichever ticket is currently on screen.
if (window.subscribeToTicketChannel) {
window.subscribeToTicketChannel({{ $ticket->id }});
} else {
// echo.js (a deferred module) hasn't run yet — queue the id so it
// subscribes as soon as it does, instead of silently doing nothing.
(window.__pendingTicketChannelIds = window.__pendingTicketChannelIds || []).push({{ $ticket->id }});
}
</script>
@endscript
</div>