v1.1.2

- Real-time updates (Laravel Reverb): live operator queue, live ticket
  chat/detail updates for operator and client, periodic fallback refresh
  with a visible countdown as a backstop for dropped websocket connections.
- SLA automation rules (Admin > Automatyzacja SLA): act on a ticket after
  N minutes of customer silence (change priority/status/team/assignee),
  evaluated every 15 minutes, reusing TicketService's own setters so
  automated changes get the same history/notification/broadcast a manual
  change would.
- New notification: every operator on a matching team gets notified when
  a new ticket lands in one of their subcategories.
- BookStack knowledge-base sidebar now also shown on the client's own
  ticket view (previously operator-only); suggestions everywhere now load
  in after first paint instead of blocking it.
- Client ticket view: shows assigned operator + team; page widened to
  match the operator's.
- Notification bell shows unread only; read notifications disappear
  instead of just dimming.
- Stats dashboard: sectioned layout, new breakdowns (by subcategory, CSAT
  by team/operator, top clients, client x subcategory cross-tab).
- Mobile: nav dropdowns (theme/notifications/profile) now expand full
  width instead of overflowing off-screen below 640px.
- Fixed two bugs that silently disabled all real-time updates (missing
  CSRF header on Echo's private-channel auth; a script-load-order race
  that could miss the livewire:init event) and the mariadb healthcheck
  (world-writable credentials file on this stack's NFS mount).
- Assorted test-suite fixes (roles virtual attribute needs the roles
  table seeded; a few missing seeds/wrong assertions found along the way).

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

src/database/migrations/2026_07_22_000144_create_automation_rules_table.php

@@ -0,0 +1,36 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * scope_* columns are soft references (like tickets.status_key) — no FK,
+     * so deleting a priority/subcategory/team in Admin never blocks or
+     * cascades into a rule; a null scope column means "any" for that filter.
+     * action_value likewise soft-holds whichever kind of key/id action_type
+     * needs (priority_key/status_key/team_id/user_id).
+     */
+    public function up(): void
+    {
+        Schema::create('automation_rules', function (Blueprint $table) {
+            $table->id();
+            $table->string('label');
+            $table->boolean('enabled')->default(true);
+            $table->unsignedInteger('condition_minutes');
+            $table->string('scope_priority_key')->nullable();
+            $table->unsignedBigInteger('scope_subcategory_id')->nullable();
+            $table->unsignedBigInteger('scope_team_id')->nullable();
+            $table->string('action_type');
+            $table->string('action_value');
+            $table->timestamps();
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('automation_rules');
+    }
+};

src/database/migrations/2026_07_22_000145_create_automation_rule_ticket_logs_table.php

@@ -0,0 +1,31 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * One row per (rule, ticket) firing — the idempotency latch that stops
+     * RunAutomationRules from re-applying the same rule to the same ticket
+     * every scheduler tick. Rows are deleted (not flagged) by TicketService
+     * whenever the underlying silence is broken, so the rule can fire again.
+     */
+    public function up(): void
+    {
+        Schema::create('automation_rule_ticket_logs', function (Blueprint $table) {
+            $table->id();
+            $table->foreignId('automation_rule_id')->constrained()->cascadeOnDelete();
+            $table->foreignId('ticket_id')->constrained()->cascadeOnDelete();
+            $table->timestamp('triggered_at');
+
+            $table->unique(['automation_rule_id', 'ticket_id']);
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::dropIfExists('automation_rule_ticket_logs');
+    }
+};

src/database/migrations/2026_07_22_000146_add_last_customer_activity_to_tickets_table.php

@@ -0,0 +1,27 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Nullable, no backfill of existing rows — RunAutomationRules falls back
+     * to created_at when this is null, mirroring how resolutionDeadline()
+     * treats a missing SlaRule as "no SLA" rather than backfilling one.
+     */
+    public function up(): void
+    {
+        Schema::table('tickets', function (Blueprint $table) {
+            $table->timestamp('last_customer_activity_at')->nullable()->after('sla_notified_at');
+        });
+    }
+
+    public function down(): void
+    {
+        Schema::table('tickets', function (Blueprint $table) {
+            $table->dropColumn('last_customer_activity_at');
+        });
+    }
+};

src/database/migrations/2026_07_22_000147_add_team_new_ticket_notification.php

@@ -0,0 +1,51 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Support\Facades\DB;
+
+return new class extends Migration
+{
+    /**
+     * Backfills the new 'ticket_created_team' trigger + its email template
+     * for an already-seeded database (mirrors DatabaseSeeder::
+     * seedEmailTemplatesAndNotifications(), which only runs on a fresh
+     * install) — guarded so re-running, or a fresh seed that already has
+     * both rows, is a no-op.
+     */
+    public function up(): void
+    {
+        $templateId = DB::table('email_templates')->where('key', 'tpl-team-new-ticket')->value('id');
+
+        if (! $templateId) {
+            $templateId = DB::table('email_templates')->insertGetId([
+                'key' => 'tpl-team-new-ticket',
+                'name' => 'Nowe zgłoszenie w zespole',
+                'trigger_label' => 'Nowe zgłoszenie w zespole — operator',
+                'subject' => 'Nowe zgłoszenie w Twoim zespole (#{numer})',
+                'body' => '<p>Cześć,</p><p>Nowe zgłoszenie „{temat}” (#{numer}, kategoria: {kategoria}) trafiło do zespołu {zespol}.</p><p>Podgląd zgłoszenia: <a href="{link}" rel="noopener noreferrer" target="_blank">Kliknij tu</a></p><p>Pozdrawiamy,<br>Zespół Wsparcia</p>',
+                'created_at' => now(),
+                'updated_at' => now(),
+            ]);
+        }
+
+        if (DB::table('notification_settings')->where('trigger_key', 'ticket_created_team')->exists()) {
+            return;
+        }
+
+        DB::table('notification_settings')->insert([
+            'trigger_key' => 'ticket_created_team',
+            'trigger_label' => 'Nowe zgłoszenie w zespole (powiadom operatorów)',
+            'enabled' => true,
+            'recipient' => 'operator',
+            'email_template_id' => $templateId,
+            'created_at' => now(),
+            'updated_at' => now(),
+        ]);
+    }
+
+    public function down(): void
+    {
+        DB::table('notification_settings')->where('trigger_key', 'ticket_created_team')->delete();
+        DB::table('email_templates')->where('key', 'tpl-team-new-ticket')->delete();
+    }
+};

src/database/seeders/DatabaseSeeder.php

@@ -55,7 +55,7 @@ class DatabaseSeeder extends Seeder
             ['key' => 'operator', 'label' => 'Operator'],
             ['key' => 'admin', 'label' => 'Administrator'],
         ] as $role) {
-            Role::query()->create($role);
+            Role::query()->firstOrCreate(['key' => $role['key']], $role);
         }
     }
 
@@ -259,6 +259,11 @@ class DatabaseSeeder extends Seeder
     {
         foreach ([
             ['label' => 'Wyślij i „Oczekuje na klienta”', 'status_key' => 'waiting_customer', 'sort_order' => 1],
+            // Used to point at the now-removed "resolved" status, folded into
+            // "closed" by the status restructure — same target as "Wyślij i
+            // zamknij" today, kept as a separate quick action for continuity
+            // with the old hardcoded menu (see ReplyQuickActionsTest).
+            ['label' => 'Wyślij i oznacz jako rozwiązane', 'status_key' => 'closed', 'sort_order' => 2],
             ['label' => 'Wyślij i zamknij', 'status_key' => 'closed', 'sort_order' => 3],
         ] as $action) {
             ReplyQuickAction::query()->create($action);
@@ -335,13 +340,17 @@ class DatabaseSeeder extends Seeder
                 'subject' => 'Przekroczono SLA zgłoszenia #{numer}',
                 'body' => '<p>Cześć {operator},</p><p>Zgłoszenie „{temat}” (#{numer}) przekroczyło ustalony czas rozwiązania SLA.</p>'.$link.$footer,
             ],
+            'tpl-team-new-ticket' => [
+                'name' => 'Nowe zgłoszenie w zespole', 'trigger_label' => 'Nowe zgłoszenie w zespole — operator',
+                'subject' => 'Nowe zgłoszenie w Twoim zespole (#{numer})',
+                'body' => '<p>Cześć,</p><p>Nowe zgłoszenie „{temat}” (#{numer}, kategoria: {kategoria}) trafiło do zespołu {zespol}.</p>'.$link.$footer,
+            ],
         ];
 
         $ids = [];
 
         foreach ($templates as $key => $tpl) {
-            $ids[$key] = EmailTemplate::query()->create([
-                'key' => $key,
+            $ids[$key] = EmailTemplate::query()->firstOrCreate(['key' => $key], [
                 'name' => $tpl['name'],
                 'trigger_label' => $tpl['trigger_label'],
                 'subject' => $tpl['subject'],
@@ -359,9 +368,9 @@ class DatabaseSeeder extends Seeder
             ['trigger_key' => 'ticket_closed', 'trigger_label' => 'Zgłoszenie zamknięte', 'enabled' => true, 'recipient' => 'client', 'template' => 'tpl-closed'],
             ['trigger_key' => 'operator_replied', 'trigger_label' => 'Nowa odpowiedź operatora', 'enabled' => true, 'recipient' => 'client', 'template' => 'tpl-reply'],
             ['trigger_key' => 'sla_breached', 'trigger_label' => 'Przekroczono SLA (powiadom operatora)', 'enabled' => false, 'recipient' => 'operator', 'template' => 'tpl-sla-breach'],
+            ['trigger_key' => 'ticket_created_team', 'trigger_label' => 'Nowe zgłoszenie w zespole (powiadom operatorów)', 'enabled' => true, 'recipient' => 'operator', 'template' => 'tpl-team-new-ticket'],
         ] as $setting) {
-            NotificationSetting::query()->create([
-                'trigger_key' => $setting['trigger_key'],
+            NotificationSetting::query()->firstOrCreate(['trigger_key' => $setting['trigger_key']], [
                 'trigger_label' => $setting['trigger_label'],
                 'enabled' => $setting['enabled'],
                 'recipient' => $setting['recipient'],